Photo Credits: Bojangles, Focus Brands, McDonald’s, Papa John’s, Papa Murphy’s and Zaxby’s
BRIAN KRAUSE Chief Development Officer Focus Brands
DAVID WHITAKER Chief Operating Officer Bojangles
TIM VOSS Chief Technology Officer Focus Brands
MICHELE BOUDRIA President & CEO McDonald’s Canada
CHIEF OPERATOR CHANGES
JOE SIEVE
Chief Restaurant Officer Papa John’s
Bojangles Bojangles has named senior restaurant executive David Whitaker as its new chief operating officer, overseeing company and franchise operations to drive systemwide sales and growth.
Whitaker succeeds Brian Unger, who retired after three years at Bojangles and a career in the restaurant business that spans four decades. “I can’t say enough about Brian’s contributions to Bojangles,” CEO Jose Armario said. “He represents the very best in our industry and has helped our company navigate the past few years with outstanding leadership and dedication. We wish him all the best in his retirement.”
Whitaker brings over 35 years of experience as a strategic operator and systems implementation expert for major industry players, including Bloomin’ Brands, Wendy’s and Arby’s. He began his career as an hourly team member working for local fast casual chain Papa Gino’s based in Dedham, Massachusetts, and worked through the ranks into executive leadership roles. Prior to Bojangles, Whitaker spent seven years at Inspire Brands, most recently as senior vice president for Arby’s largest division, supporting 300 corporate locations and more than 1,000 franchise units. “We are thrilled to welcome David to Bojangles. His leadership experience, extensive operational knowledge and successful track record working with franchisees are all substantial assets for our team and the Bojangles brand,” Armario said. “David brings a wide base of experience leading Operations and Ops Services functions for multiple brands – inside and outside of the QSR category that will be essential to ensuring Bojangles is keeping up with our customers’ expectations and making excellent operations a priority in all our restaurants.”
“I am very excited to join Bojangles as COO. I can’t think of a better time to be part of this impressive team and help build on all the great work Bojangles is doing today,” said Whitaker. “With such an iconic brand and passionate fanbase, Bojangles has a strong foundation to grow in the years to come, and I look forward to working closely with our ops leaders,
54 FEDA News & Views
NICK RUPP COO
Papa Murphy’s
SHARLENE SMITH COO Zaxby’s
franchisees and executive leadership as we endeavor to bring Bojangles to a much wider audience with a sharp focus on providing exceptional service to our guests and great environments for our team members across the system.”
Focus Brands
Focus Brands, parent company of brands such as Auntie Anne’s, Carvel, Cinnabon, Jamba, McAlister’s Deli, Moe’s Southwest Grill and Schlotzsky’s, named Tim Voss as its new chief technology officer. “Focus Brands is undergoing a major transformation in the digital and technology space, so it is critical to have a strong leader to help drive change across the business,” CEO Jim Holthouser said. “Having the right technology in place will add value to our franchisees and provide a greater experience for our guests. With Tim’s proven track record for driving tech and digital evolution, we are set up for continued success.”
As CTO, Voss will oversee the technology piece of all digital channels, with the primary goal of leveraging technology to create more user-friendly ecommerce and loyalty platforms and programs. There will be a continued focus on retail IT, store POS systems and data security. Voss joins Focus Brands from Gem Shopping Network
where he served as CTO, overseeing all operations, technology and the company’s digital transformation. He has also led digital transformations and consulted with some of the world’s most recognized brands such as Estée Lauder, Citigroup, Reuters and Wyndham Worldwide. Additionally, he has served on advisory boards for Fortune 500 IT companies such as Cisco, Symantec, Lenovo and HCL.
McDonald’s
McDonald’s Canada announced the selection of Michele Boudria as president and CEO. She joined McDonald’s Canada as a crew member in 1984 and subsequently rose through the ranks, taking on progressively more senior roles in the restaurants, in the field and in the global and regional corporate offices.
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