CONTINUED THE FACILITY DOCTORS
It’s show day. Catering is off without a hitch, but there are already struggles with the load-in crew and tour security. There is an uneasiness in the air. You knew this was going to be a hard one. Your phone dings incessantly with calendar and text message updates. It is 9 AM, you glance down as your phone vibrates again, “New Intern Starts” appears on the screen, and the time reminder says NOW. As you walk into your ofice suite, there they sit … wide-eyed, nervous, in new clothes, just like you were years ago. The purpose of this article is to ensure you are never caught off-guard by a new intern again. The following are best prac- tices developed by the faculty and career services staff of Johnson & Wales University (JWU) to help you best select, on- board, and effectively manage a student intern that will result in a successful internship for both the intern and your venue.
#3 - Plan in advance of placement:
work requirement in terms of hours, days, and academic credit. Learn the university internship expectations, the student evaluation instrument, and help set the intern’s goals as this will help you to best design an experience that meets everyone’s needs/expectations. -
commitments outside of the internship. As most interns are paying tuition for this experience, they are investing heavily in their future. It is not unusual for an intern to take additional coursework or work part-time while on internship. Being able to predict how the experience will unfold well. The intern should not be considered the venue doer of unwanted tasks.
#4 - Make the internship based on relationships:
ready. Personally, walk them through your building. Listen to them as they discuss goals and expectations. Set some immediate tasks for quick Meet with your intern often. Setting a regular time each day/week is best. This will allow your intern to ask questions, show you their work,
and learn from you. It will also allow you both to make adjustments, provide immediate feedback, and address any frustrations before they esca- can speak with at the university should you need to address issues that cannot be solved with the intern on site.
#5 - Provide meaningful work for the intern:
at the beginning and revising throughout will help you customize their work experience to your venue. Incorporating them in meetings, having them com- municate directly with clients, letting them work on propriety systems, and giving them tasks that connect directly to the venue’s goals will increase student motivation. Student interns often work best when they feel they are being treated and valued as other employees. FM
18 Facility Manager Magazine
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