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Starting at the core of any healthy community would be a technology system that has an accurate resident database. This integral portion of the system would be able to record and utilize basic information about each and every resident. Standard information such as name, date of birth, address and length of residency would be available, but also such information as an electronic signature, thumb or other fingerprint, retinal scan or individual information on their corresponding cell phone as well would be encrypted into the system.


Once this information is in the system, it is up to other peripherals on how it is utilized. The ‘health’ of the community at that point would be for each and every transaction to be conducted in as secure an environment as possible. To that end, many of the software systems today are capable of not only being PCI Compliant (Payment Card Industry) but also PCI out-of-scope. This means that modern software systems do not store any of your credit card information in their on-premise systems. When a resident has their credit card information stored in a payment processor system, their information is stored in their system, not in the system which is on the property at your community. When the community processes a credit card transaction for a purchase made at the property, a “token” is passed, for this one unique transaction to the system for processing. Not one iota of your sensitive credit card information is exposed to a potential threat and your financial health and that of the community remains strong! Once this transactional data is secured, the secondary qualifying information such as the virtual “stick out your tongue and say Ahhh” of looking at the resident picture to make sure it is the correct person, verifying the signature with the one on file, allowing the use of the fingerprint pad on the device or evening using the retinal scan – will all give the person behind the counter the ability to make “sure” that it is the right person in front of them. A simple way to maintain the health of the community for sure, provided that there still is a person behind the counter!


Once a community has moved to the technology of a native IOS or Android app, the well-being of the residents really begins to sky-rocket. When a resident begins to hold the technology of the community in their hands, previously difficult tasks, even those which brought upon stress-inducing situations quickly become quite simple.


For example, a repair to your residence could be as easy as three clicks on a screen. Based upon the design of the user interface, a resident could simply select the repair screen, select the repair needed and click “repair.” This would replace a typically long, drawn out process that usually would involve going down to the “office.” In a similar fashion, how about a repair that didn’t go exactly as planned? Simply snap a picture or two, upload them into your app and send them to the management office. If that doesn’t work, click the “speak to the manager” button. All of this functionality is clearly at the discretion of the management of the community but there is no boundary to the care that can be put into place if the desire is there. However, there is one more piece of functionality, which, barring no other, will begin to bring an unparalleled level of prosperity and strength to the community: Beacons.


No matter the application, new technology can bring about wonderful new enhancements to any communities health to bring about financial and security peace of mind.


A Beacon is small, relatively inexpensive device which operates on Bluetooth technology and sends a signal in search of an “ear.” It is about the size of a 9 volt battery and in most cases is literally fixed to a wall near an entrance way to a structure – but for our purposes, let’s say that it is mounted near the entrance to your community. The Beacon, therefore is outside, on the sign that says “Welcome Home.” Each day, every day, 24 hours a day, it sends out its signal looking for someone who has a smartphone with the community’s app downloaded on it. As soon as someone’s phone (with the app on it) passes through that Beacon, the resident is now “recognized.” It is just like those electric “eyes” that you have in your garage that stop the door from moving. As soon as something, usually your


dog, passes through that beam, Rover is “recognized” and an action takes place – in this case, the door is stopped. Same thing with the Beacon, with the exception that you cannot see the beam. The “action” which takes place is where the fun – and the health, of the community, really starts to take shape! For one, communications and personalized messaging can take place, putting private messages from the community onto your phone just for you, or broadcast messages for everyone. One of the most important functions that the Beacons will do for the health of the community will be to check-in or identify the resident to the system. Again, once recognized, the resident’s information out of the aforementioned database can be referenced and whatever information that the system needs can be utilized. If it is a transaction, a thumbprint or signature can be referenced or even more simply, when a resident enters a building, their picture can be displayed to an employee!


No matter the application, new technology can bring about wonderful new enhancements to any community’s health to bring about financial and security peace of mind.


 | 


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