YOU KNOW SOMETHING ISN’T QUITE RIGHT. You are feeling a little off. Maybe you have been putting off going to the doctor. Sound familiar? You are a property manager or board member; you know there is something wrong on the association property that needs treatment. However, you have been putting it off! This is the time of year to find the right “doctor” or professional to seek input for a satisfactory remedy to your deteriorating condition. Let’s get the “ailment” on your property fixed!
Selecting the best professional to get the job done for your association can be quite similar to choosing the most qualified physician to help you with a medical issue. When selecting a doctor, a person would consider each of the following points to ensure a solution or wellness plan in place for healing and getting back to normal or on track. Let’s look at some specific areas of value when selecting or hiring your “doctor.”
1. Diagnosis 2. Request for Treatment Plan = Request for Proposal
3. Second opinion = Comparing RFPs not all about the lowest price
4. Affiliations/Board Certificates 5. Background, training and experience 6. Recommendations/referrals
7. Caring attitude or bedside manner = enthusiasm for work
8. How many procedures does the doctor perform annually?
9. Follow up with the patient = Track record of solving customer complaints.
A similar approach can be taken in the community association industry for the process of hiring the right professional to accomplish a job. The desirable end result being health, wellness and normality. Start with a diagnosis, request for proposal, comparing submitted proposals and hiring the right professional for the job.
DIAGNOSIS – This sounds simple enough. However, it is beneficial - even critical - to get a professional opinion of what needs to be done in order to achieve “wellness” for a property. In the community association industry, this often occurs with the hiring or assistance of an architect or engineer who is qualified and trained to give an opinion or “diagnosis” on the proposed project. In most instances, the hiring of a licensed professional is required to obtain building permits.
REQUEST FOR PROPOSAL – Prepare an accurate and detailed request for proposal. The RFP should be very detailed and specific with regard to materials and methods to be used in the project. Each bidding party should have the same details and if a bidder asks for clarification on a
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