The Association Experience & Effective Board Leadership


On a scale of one to five, with one being very bad and five being very good, how would you rate your overall experience living in a community association?


71 72 71 70 64 65 63 89% 26 19 19 22 17 22 22 19 2020 Neutral (3) 2020 Good or Very Good (4+5) 70


of residents rate their overall community association experience as good or very good (70%) or neutral (19%)


Overall, would you say you are on friendly terms with your current community association board, or would you say you are on unfriendly terms with them?


90 89 91 91 92 81 81 89


Do you think the members of your elected governing board strive to serve the best interests of the community as a whole?


89 88 89 88 89 84 84 89% 2020 Friendly terms © COMMUNITY ASSOCIATIONS INSTITUTE 89%


say they are on friendly terms with their association board


2020 Absolutely or for the most part 2020 HOMEOWNER SATISFACTION SURVEY  19 www.caionline.org | 3 89


say members of their elected governing board “absolutely” or “for the most part” serve the best interests of their communities


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