Community Associations Remain Popular with American Homeowners
The results are in!
For the eighth time in 15 years, Americans living in homeowners associations, condominiums, and housing cooperatives say they’re overwhelmingly satisfied in their communities:
89% 74% 94%
89%
of residents rate their overall community association experience as very good or good (70%) or neutral (19%).*
say members of their elected governing board “absolutely” or “for the most part” serve the best interests of their communities.*
say their community managers provide value and support to residents and their associations.
say their association’s rules protect and enhance property values (71%) or have a neutral effect (23%); only 4% say the rules harm property values.*
Results from almost identical national surveys conducted in 2005, 2007, 2009, 2012, 2014, 2016, 2018, and 2020 are strikingly consistent, except 2020 saw an increase in three areas compared to 2018: overall experience, the role of the board, and perception of rules. Other results rarely vary a standard margin of error for national, demographically representative surveys.
*Satisfaction results grew an impressive 4% in overall experience, 5% in the role of the board, and 4% in the perception of rules.
The 2020 survey was conducted by Zogby Analytics for the Foundation for Community Association Research.
The following illustrations compare results from the eight surveys conducted since 2005. Totals may not equal 100 percent due to rounding and “don’t know” answers.
For more information and data about community associations, visit
www.caionline.org/ aboutcommunityassociations
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www.caionline.org 2020 HOMEOWNER SATISFACTION SURVEY © COMMUNITY ASSOCIATIONS INSTITUTE
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