JENNIFER VOITEK KELLY MILBRECHT Ali Group
Carpigiani North America, an Ali Group company, announced several hires. Kelly Milbrecht joined Carpigiani as director of services. He will be responsible for ensuring the highest level of after-sales technical service support to strategic accounts and general market customers. “We are eager to welcome Kelly to the Carpigiani team,” said Joe Takhar, senior director of customer care at Carpigiani. “His 22 years of service management experience in the professional foodservice equipment industry make him a valuable addition to our customer care team.” Milbrecht’s extensive
background includes technical expertise in warewashing, refrigeration and cooking equipment manufactured in North America and Europe. He was most recently with Electrolux Professional Group in North America and previously worked with Hobart Service. He will report directly to Takhar. Milbrecht’s addition to the customer care team signals the continued growth of Carpigiani in the North American market.
54 FEDA News & Views TYLER GEORGE BROOKE WILMAN
“I’m excited to be joining the Carpigiani family. I’m looking forward to increasing customer satisfaction by strengthening and expanding the service side of the business,” Milbrecht said. Tyler George also joined Carpigiani as West Coast business development manager. He will be responsible for managing the distributors’ network and developing sales in Alaska, California, Hawaii, Idaho, Nevada, and Oregon. “I am extremely honored to join the Carpigiani team in North America, as I am able to provide value and a deep understanding for artisanal ice cream, gelato and frozen desserts,” George stated. “Additionally, I am excited for the opportunity to share 25 years of passion and experience with our clients and future partners, while continuing my journey in this amazing, high-growth category.” George brings to Carpigiani 25 years of experience in the frozen dessert industry, ranging from establishing one of the fi rst gelaterias in the United States to opening 100 Italian gelato stores
while acting as a professional consultant. Most recently, he worked in the Italian ingredient category with MEC3 as an area manager, corporate chef and national key account manager. In addition to his operations and sales background, George is a master gelato chef trained in Italy. He specializes in Italian gelaterias and all varieties of American frozen desserts. In the last fi ve years, he has focused on the health and wellness category, which includes alternative plant- based milks, vegan proteins and alternative clean-label sweeteners.
Alto-Shaam
Furthering investment in its customer experience, Alto-Shaam has promoted Brooke Wilman to the newly created role of inside sales development specialist. In her new role, Wilman, who has been with the business for nearly 20 years, will be responsible for developing Alto- Shaam’s inside sales lead management, implementing enhancements to its CRM systems and improvements to NPS lead survey processes
to better capture customer feedback. Wilman will also be responsible for managing all inbound lead qualifi cation and distribution, as well as developing improvement processes for lead capture for all Alto-Shaam events and webinars.
“I’m delighted to promote
Brooke to this newly created role, truly deserved for her continued excellence over the years. Her experience and expertise will play a key part in our team continuing to deliver the highest-level experience for our customers,”Director of Customer Experience Cindy Zbytniewski said.
Wilman joined Alto-
Shaam as a customer service representative in 2004 and was promoted to customer service manager in 2015. Most recently she worked as a senior inside sales representative. Jennifer Voitek, who joined the business in 2021 as regional sales manager for the Northeast, has been promoted to the newly created role of sales enablement manager. In this role, Voitek will be responsible for developing and enhancing key initiatives to further
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64
