Th


T e abi ty to comm ni co


b lit owork


to seek wi


o “seek firs


w th empat y ma yany of th


mpa hy, being he per eiv


negat ve mp c mmunicat


rke s.


3 – Be a Great Communicator mmun cate effective y with our


ely an en be un orough


com un ating via techno og meet ngs h re ore thes


e e typetyp s offo ininte a relationshnships wit coworkers


tive im acts du to lac e ings; ther for ,mas e i th boards,


rce ved gaps in the ue


teractioions isis


h, patientent and preciis willl close e mes age and


nderst ssa


s ood;” listening se


n minim cr e do riti ic ainta


hnolo y is fast replac ngaci g in-person stering how


ck of clal rity. Additionallly, w to uti


mize y


t lize andmoderat cal to ma


o r s ven ors, homeown


PRINCIPLE 4 – Stay Focused In


n our curre t env ronme m st critiical skiik lls to mas e


ent


mo mo


and soc acialme ia?Nowtha new normal for an


o o man We e are and, e now tra


find out y


ny, how


nd make that succe s Phone calls


d as a result, we ans phone out of sight


you will respond outgoing cal


at rem a e aining ners and


r clients and


kers is a skiilll that must be mastest red. Knowing how st to understa d, the g tho


TextMessages It is impor the messa e ur


o tant more u gent table and con o tent TextNow wh w respond


t that ethe medium of communicationf s ge. Tex


n mbnu ber out to board members and homeowners (this is no


n t encoura ed by eth way), set expectations regarding accept


n matte r ge


your personal num to the internet Als we


et. night reply, per


n ir m nt, thiih s see a ter yet is on


h ne ca lalls, em ils,ma s text me ed


cc ssful? A fe


most challenging ng. How do we remain focused in th face of so many pho


e ms to be one of the ne that perhaps is the he


moteworking


w do we blo kock out gge


essages, news reports, n has becom


t the distraction ew sugg stions:


ainined that any phone call must be a priority n wer the calls immedia


u “it could have waited. p


t, record a pleasant voice mai d by end of day (or nex


but thorough messages instead. atelyl only to


d ” Best practices are to put our a l indicating


a ls. Also, refuse to play phone tag - leave short thorough messages instead Set expectations


beginning of the call by saying “I only have 5 minutes…” Lastly, learn the skill of sayingf


goodbye – it is an art!


Email Several poor practices have crept into our email activity such as using our inbox as a to-do list or copying everyone we can think of,k


few suggestions on handling email effectively: • Batch the processing – block timek


do so


• Create rules to manage the traffic, like forwarding board member emails to an associationfolder


• Protect your work emailk – use other addresses for


travel, newsletters, signing up for webinars, etc. • Use the two-email rule – if anf


communicated or solved in two emails, pick upk phone or do a video conference call.


issue is not effectively the


• Use other tools for managing tasks created by an email such as Microsoft ToDo, OneNote, Evernote, or the tried and true Franklin Planner (yes, paper still works!)


on your calendar to in an attempt to manage downside risk. A


PRINCIPLE 6 – Take Care of Yourself Intuitively, we know that it is important to take of ourselves,f physically, socially and emotionally. Being aware of ourselves (Emotional IQ) is highly needed when being blasted with the windof changef


andthe mists of uncertainty. f


Simple things such as eating healthy and avoiding grazing, exercising, meditating and staying connected will go a long way towards securing the hatches of well-being. It is also important to ask fork


help when needed and decide now how


we will deal with the feelings of isolation and loneliness. Finally, develop a positive support system that can act as a life preserver in time of need.


In the face of this perfect storm - resulting from working remotelymore frequently or for the first time, missing out on social interaction coupled with the increase of phonef calls, texts and emails - it is more important than ever that we live these 6 Principles. We need to take care of ourselves, improve our communication and listening skills, and create a plan for dealing with the feelings of isolationf or loneliness. As we approach each day with intentionality, we will navigate the waters safely and return to port having achieved the key results.


46 | COMMON INTEREST® • Summer 2020 • A Publication of CAI-Illinois Chapter


xt day), and group pectations at the


the


o e the ns


d straction


e time of ethe day for messages, response time, t. Another consideration is using an app like hich will give you another number to use versus u ber. It is free and works while connected so – be


n . If our a ionct


Working Remotely A few keys to di


and communi open an esu


b aware that we train others by how is an immediate text or a late-


e mission is now given for reciprocal behavior. ns, have a omfortablec


o w ngorkin remotely are to minimize/avoid and efficient workspace


n cate effectively. Make a point of having an nd honest conversation with our leaders on the re ults expected as heth working day and hours may be drastica GoToMe connecte


PRINCIPLE 5 – Do OnlyWhat You Alone Can Do Delegation is a


d gele ation focuses n


ressures and challenges. Effective on results, not methods, and then


pr


c lly different. Utilize available technology such as eeting, Zoom, Slack, or Microsoft Teams to stay ed.


match


xts eare typically for short responses and ers. If we have given our cell phone


critical skill when that which needs to be


accomplished piles p.u Understanding the resources that are available and then delegating effectively will alleviate many of the daily


having a time for reporting and accountability.


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