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Tese are good questions to ask. Branch footprint has been something big banks have been reducing over the past several years, but many community banks have been hesitant to do so out of fear of not being “there for the community.” Has that proven to be true? Could it be that resources could be moved away from branches to better supporting technology or even training and staff development?


Tere is no question that this was a painful year and, realistically, the effects will be felt for many years to come. With that knowledge in hand, the time is now for bank operations to step up its game. Banks across the country have


proven themselves to be strong community pillars, and there are plenty of grateful customers. Te challenge going forward is to build processes to address existing and brand new pain points honestly and critically with a sharp pair of tweezers, a dexterous hand and the courage to rise to the challenge of banking in 2021.


DD&F’s Bank Operations Team is the group of “surgeons” you want in the room. The team’s knowledge and experience is second to none, from formation through integration. DD&F is a full-service bank consulting  performance or security, DD&F is here to help. Learn more about our operational services at ddfconsulting.com. DD&F Consulting Group is an MBA associate member.


How would your customers rate their experience at your bank?


This has been a big year for pain points – for both banks and their customers. And even though many of you have risen to the occasion, the future will be won by those who build strategies and processes for adapting to the challenges we have yet to see. Our Operations team is ready to advise and encourage you on this journey, so let’s talk!


info@ddfconsulting.com | (501) 374-2600 THE MISSOURI BANKER 23


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