As you plan to reopen the property, you’ll need to work with staff and residents on roles and responsibilities. Do not make assump- tions about who is responsible for supplying equipment or adjusting operations.


For example, if the health department or the HOA’s insurer requires temperature or health checks at the property entrance, who will sup- ply the thermometers or temperature scanners?


Who will do the screening as people enter the building? What party is liable if screening fails to prevent an outbreak? In this case, you would need to consult legal counsel, agree with the resident on which party is responsible for the screening, and potentially secure equipment and/or service providers.


Prepare Preparation before reopening is critical. Dif- ferent asset types will need different types of planning and preparation. Te types of resident populations will also guide what you and your team will do for reopening day and beyond.


Key areas of preparation include:


 Determining your role and liability in preventing the spread of disease


 Participating in planning with your staff, residents, and service providers


 Coordinating with staff and service pro- viders on an operating plan


 Setting a cleaning and sanitizing regimen


 Stocking enough cleaning and hygiene products


 Adding signage, barriers, and floor mark- ings for social distancing


 Taking care of any deferred maintenance  Performing preventive maintenance  Readying equipment for startup


 Adjusting equipment for new operating conditions


 Making sure building systems support good indoor air quality (IAQ) and do not promote the spread of disease


 Planning for sanitary waste management practices


Be flexible It’s important to build flexibility into your planning. From the first day of the property’s reopening, you’ll need to observe whether the systems and processes in place are working as intended. Regular team meetings, where you assess what works and what doesn’t, continued virtually if necessary, can help you be nimble and make changes. So can listening to your staff and residents. Solicit their feedback—virtually, of course—and acknowledge their contribu- tions.


We’ve all seen how quickly things change and develop during a pandemic. Make sure you keep lines of communication with public health of- ficials open, watch for any new guidance, and respond as conditions warrant.


KEY POINTS ON REOPENING YOUR PROPERTY


1 2 3 4 5


Adhere to health department dates and guidelines.


Resist any pressure to deviate from those dates and guidelines.


Use clear and consistent communications with staff and residents.


Prepare the property before re-occupancy to be ready for reopening day.


Be flexible as operations restart and adjust as necessary.


 15


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32