Tis information has been provided by the Institute for Real Estate Manage- ment (IREM®) and reprinted here with their very generous permission. For IREM’s full pandemic guide, including resources for reopening, visit
irem.org/ pandemic-guide.
Introduction Once the spread of infectious disease has slowed to a manageable level, pub- lic health authorities typically begin to lift restrictions on life and business. You need to be prepared for when this hap- pens—and your property must be ready to reopen in a safe and responsible man- ner.
It’s important to remember that reopen- ing your property will not be a “flip the switch” event. It will require some plan- ning, preparation, and prioritization. Re- opening may occur in phases to support social (physical) distancing and other disease prevention measures.
Operations will be different than those under normal circumstances. Balancing how to prevent the spread of disease and meet the needs of residents will be an on- going challenge. Life on residential prop- erties will move forward in steps as you
make areas and amenities, such as club- houses and swimming pools, available for use again.
You may have had ways of doing things that worked for your property prior to a pandemic and that may work again — but were those ways the best? Or did you dis- cover new, better ways as you shifted on the fly to respond to the pandemic?
Your goal is to end up with the most ef- fective processes in maintenance and oth- er areas of operations—those you’d had in place before the pandemic, and those you’ve applied for the pandemic that work even better than previous practices.
You’ll likely need to adjust as there are new developments and guidance from public health authorities. You’ll also adjust as you learn lessons in the initial phases of reopening.
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