Organizational Behaviors in Action Building and sustaining a healthy culture by Gregg Hunter
For the last nine years, the CCCA national team has been working toward making and sustaining a healthier culture. We started by adopting several key behaviors that we agreed would keep us on track and provide a safe and healthy work environment for everyone.
I believe core values and behaviors go hand in hand, but it’s my preference to describe behaviors as values you can see in action. Following are the behaviors CCCA adopted years ago, which we keep studying and refining regularly:
• Operate with kindness, grace and respect. • Make it better. • Take personal ownership. • Remain open-handed. • Collaborate. • Pursue professional growth. • Maintain conversational integrity.
Each of these behaviors is defined by a promise. I’ll give one example. The definition for “Maintain conversational integrity” says, “We will go directly to another team member to express concerns or offenses rather than expressing those to others. We will decline to listen to others’ complaints or criticisms about another team member but will encourage conversation directly with the party involved.”
We’ve crafted our behaviors into a covenant that each team member must sign, committing to living out these behaviors as we do our work at CCCA. And we post our organizational behaviors covenant with job listings so candidates know that if hired, they will be required to commit to the same things.
To keep the behaviors top-of-mind, we have had one team member teach on a behavior at our monthly staff meetings, taking five to eight minutes to remind us of the item we’ve committed to, sharing Scripture and an article or personal experience to support it.
We’ve also drafted a script for how to hold one another accountable and how to respond if we are approached with accountability. This is important if you want to foster honest and healthy communication leading to a healthy culture.
To read more about CCCA’s core values, look for my article from the October/November 2016 issue of InSite, titled “Shaping Your Team Culture.”
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www.ccca.org May/June 2024
Photo courtesy of Sunset Lake
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