Is The Result Of Understanding People | By Aaron Schmitt, CVP QUALITY CULTURE Q STADIUMS:
How do we do better for each other? How do we help build each other up? How we look outside of ourselves to support each other? There is no denying one of the most overused phrases regarding work environments today is “culture.” However, it is so vitally important when analyzing one’s surround-
ings at work. We can talk about work/life balance and dissect how we can all be better about spending time with those who are important to us outside of work. In reality though, it should be about the environ- ment our employers create for us to include our “life” into our “work.” most importantly, those they are bringing onto the team, as human Culture is about people, and people are what create culture. It is the I believe this conversation starts with the hiring/interview process. world of venue management or a seasoned professional looking for an opportunity outside of our current organization, the process should - didates that meet those criteria. When speaking with those candidates the organization as best as they can. This means communication and transparency of the hiring process. This means following up with can- didates within the timeframe given to them even if there is not an answer or decision. This means informing candidates that are not be- there in a very public way, the decency and respect they deserve.
I believe this conversation continues with the onboarding and ac-
climating phase of a new team member within an organization. This means setting the team member up for success on day one with the with apparel item, trinket, or personalized item to make them feel wel- come – and creating the buy-in from day one. As well as an opportu- and those working within it to create a level of comfort. This means managers taking the time to not just complete the hiring process, by just begun as they must help make this new team member successful. By managing and treating the person as just that, a person, the man- ager must now begin the hardest part of his or her job. Finally, I believe culture never stops; it is living, breathing, and grow-
ing if cultivated properly. An organization must grab hold of that, em- brace it, and in turn challenge their people to enhance it. This means - ly. This means creating opportunities for self-improvement. The better people your people become the better organization you become. We all know it costs more to replace and hire, so why not invest more into cogs in a wheel that easily be replaced because 1,000 people want our job. We are individuals with unique talents and skills that are in positions that allow us to accentuate those abilities and create success for our organizations. Therefore, we must begin to see those “above” us and “below” us through a new lens - as people standing beside us ready to create something magical. FM
Aaron Schmitt, CVP, is a 13-year venue management professional and may be contact at
schmitt.aaron@gmail.com.
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