May/June 2018 Facility Manager / Volume 34 / Issue 3


/ 12 /


/ 43 /


/ 14 /


Table of Contents / 3 /


Opening Words


/ 7 / Chairman’s Column / 9 /


I Am Venue Management / 10 /


CVE Corner / 12 /


The Art of Guest Relations


/ 14 / Cover Story: Preventing Sexual Harassment


/ 48 /


/ 20 / Inclusive Venue Culture


/ 22 / IAVM Stands Strong on Inclusiveness & Providing Harassment-Free Work Environment


/ 23 / Navigating Complexity of Diversity in the Workplace


/ 24 / Diversity & Inclusive Leadership: The Way Forward


/ 25 / Recalling A Magical Day In Nashville


IAVM is grateful for the support of our Global Partners


/ 26 /


A Bit of Iavm History Relative to Change & Diversity


/ 28 / Moving the Needle for Women in Leadership


/ 30 / Understanding The What & Why Behind Diversity & Inclusion


/ 33 / Steve Peters, CVE, Honored As IAVM Foundation Legacy Award Recipient


/ 34 /


Setting the Stage for a Safer Fan Experience with Gunshot Detection


/ 37 / Leaders At All Levels


/ 38 / The Facility Doctors


/ 40 / In The Quirks


/ 43 / Sector Columns


/ 57 / Advertiser’s Index


/ 58 / Staff Listing


FACILITY MANAGER (ISSN 0888-0085) is published quarterly by the International Asso ciation of Venue Managers Inc. One-year subscription: U.S. $55; two-year: U.S. $85. One-year subscription outside of North America first-class mailing is $110. Periodicals postage paid at Coppell, Texas, and additional ofices. All rights reserved.


POSTMASTER: Send address change to Facility Manager, 635 Fritz Drive, Suite 100, Coppell, TX 75019. Phone: 972-906-7441. IAVM members receive Facility Manager as a membership benefit with $55 of annual dues applied to subscription. Editorial content does not necessarily reflect the views of IAVM , its executives or its oficers.


Copyright © 2018 Facility Manager. All rights reserved. IAVM 5


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