SIX THINGS EVERY CEO NEEDS TO KNOW ABOUT BRANDING TO BETTER MANAGE THE HUMAN SIDE OF BUSINESS
By Jane Cavalier
We live in an upside world where the old rules no longer apply. Many call it a VUCA world—volatile, uncertain, complex, and ambiguous. Mass consumerism has been replaced by a new consumption paradigm as people are driven by new essentialism where things matter less and relationships, experiences, and self-being dominate all. In this new world, workers are restless, customers fickle, investors skittish, and the public has an appetite to cancel.
In order to rally everyone together to stand behind a company and its path during all the ups and downs, leaders need to draw upon emotions as rationality will not carry the day. Tey have one tool at their disposal to do this delicate work—the brand.
Although often associated with marketing, brands are actually cultural icons that symbolically carry meaning. In just a nanosecond, they evoke common immediate meaning and emotions across all people. Tink BMW, John Deere, Chanel, Apple, and American Express. In a world where everything is uncertain, brands can be trusted to stand true.
Now, if you don’t have a brand, you can build one. Anyone can. It takes commitment to people, to tell their story, and represent their interests with your brand, not your own. If you create a brand that represents the highest common denominator between your people (customers, employees, investors) and your products/ services, then you can forge an enduring powerful partnership that will yield surprising dividends for your business. It all begins with understanding the basics of what a brand really means for a business.
Although often associated with marketing, brands are actually cultural icons
that symbolically carry meaning. In just a nanosecond, they evoke common, mmediate meaning and emotions across all people.
122 TPI Turf News November/December 2023
A Brand Resides in the Mind, Not in a Logo
Although expressed in a logo and a tagline, a brand is actually a mental construct that gets into the mind and lives in the memory of people. Branding is the process of creating “the brand” in the minds of people. It is typically done by creating things and experiences that “express” the brand such as marketing materials and product design.
Brands also live in the culture. Powerful brands like Nike have become social concepts and exist in the culture where they continually give people cues and establish the brand as a part of society.
Brands Set Meaning
Brands give meaning to products. Is an anti-lock braking system (ABS) a breakthrough in performance (BMW) or safety (Volvo)? Tat depends on the brand. Te brand is a mental lens that provides immediate meaning. A Snickers bar is a snack. Tiffany means luxury taste and quality. Apple is about unleashing creativity while IBM is about improving productivity. Te brand provides context which tells people why a product is important to them.
Brands Carry Emotional Power
Like great art, brands are designed to elicit a response, both emotional and rational. Like art, they can enchant and often captivate people, which creates desire. Marlboro was the first filter-tipped cigarette and was initially launched as a woman’s cigarette which failed. Te same product was re-branded as the ultimate masculine smoke and with the swagger of the Marlboro man remains one of the most powerful brands in the world. Powerful brands are mythologies that evoke emotions that swell to desire.
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