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concerns. Does this matter to you? If so, it’s worth discussing     therefore, may have less experience with your particular 


Some contractors split their   are not always onsite.


3 Communication Communication is probably the most critical aspect


 residents know what will happen, and when, is vital for the  communication eases pressure on the manager and the board by reducing calls and complaints. Do you need paper    residents. Every contractor communicates differently, so make sure you select the one that best meets the needs of 


4 Employee Background Checks


a very low initial bid, knowing they will hit you later on with change orders to make up the costs. Other contractors will provide a more thorough bid, in an effort to eliminate surprises down the road. When checking references, it’s important to ask former clients of the contractor how many 


6 Requests For Information (RFIs)


RFIs are a process whereby, when the contractor


comes across a condition in the building that was not anticipated, there is a formal process for documenting what they found and asking questions of the construction manager, engineer, or board, for how they want the issue handled. While it may seem like sending an email or making a phone call is the easiest way, all too often, a lack of documentation can result in an unfavorable outcome, so it’s  Ask your contractor how they handle unforeseen conditions to see if you are comfortable with their approach.


7 Bonding


Contractors have bonding limits based on the


 established the company, the higher their bonding limit. If  your contractor. Bonding capacity is for the company as a   bonded, they may not have enough bonding capacity for 


Knowing who will be working in their home can


be very important to many homeowners and residents. Several key questions tend to surface during the contractor selection process:  Are your employees all background checked?  Are they all legal to work in the United States?  Do any of them have criminal records?  Do you randomly test for drugs and alcohol?


These are all fair questions to ask your contractor about their team, so make sure you check with your contractor to see how they hire and screen their employees before you let them enter your home.


5 Change Orders


While some provide thorough bids to eliminate surprises down the road, others bid low and rely on change orders to make up costs.


8 Licensure


Understanding your contractor’s bid and approach to change orders is critical. Some contractors will provide


It’s imperative to know the licensing credentials of the


team working on your property. Are the people running the company general contractors vs. specialty licenses for


Continued On Page 24  wscai.org 23


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