We support that tenet by partnering with our community managers, boards, and homeowners, pursuing an understanding of their needs and their communities, and putting a plan together on how to best support the management team and the community while remaining 100% accountable to our community partners. By utilizing our technology; our fully marked patrol vehicles; highly trained uniformed officers that are licensed, background checked, and drug tested; using our GPS, body cameras and dash cameras; our officers are the heroes that make the difference in your community.
Our executive team supports those officers by providing them with training, equipment, support and great communication between the community managers and our team, passing along vital information on general issues each community is facing and acute areas of concern that we can focus on to get the desired result, compliance, and cooperation. We provide full documentation by real time reporting that is both stored in an online client portal and emailed daily including pictures and locations. Our process has proven successful time and time again in the very communities and surrounding areas in which we operate. Heroes come in all forms and are embodied in the actions our security officers take each day in every community we serve, from small acts of kindness, enforcement of the rules and regulations, to responding to serious and stressful incidents.
Here are some of their stories!
• During a patrol of a community’s common parking area, Signal officers observed a heated dispute between several subjects loitering in the parking lot. These young men began physically fighting and the officers were able to break it up and restore the peace. However, a call from the local police department the next day revealed these men were involved in a homicide and the body camera footage was used for identification and evidence, allowing the police to make quick apprehensions of the suspects and return the community’s sense of safety.
50 | COMMON INTEREST®
• One evening during community patrol, an officer heard alarms going off in the middle of the night. Upon searching for the location of the alarms, he observed smoke billowing from a building that was actively on fire. The officer’s quick attentiveness allowed the fire department to respond quickly, mitigating property damage. While he waited, the officer entered the building at his own risk to wake the residents and clear the building, thus saving lives.
• On another evening, officers were waved down by a resident who reported that there was screaming coming from the back of her building and wanted officers to investigate. When an officer came around the back of the building, he observed a man dragging another man into the wooded area. The officer immediately alerted the local police who responded to the incident and the Signal officer stayed on the phone while following the men and directed police to a quick apprehension. All parties were unharmed, and police later learned that it was over a drug dispute and made the appropriate arrests.
• While on foot patrol though a residential community, an officer observed a freshly laid mulch bed combust and started a fire that quickly engulfed surrounding brush and moved up the side of an apartment building. The officer ran back to his patrol vehicle and grabbed a fire extinguisher and put the fire out before calling 911. The fire department responded and ensured the fire was completely out, saving the community from devastating loss of property.
• While enroute from one community to another, a Signal officer observed a woman and a man on the side of the road. They appeared to him to be involved in a verbal dispute. As he drove past, he observed that verbal dispute become violent and pulled over to de-escalate the situation. He offered the woman victim safety in the patrol vehicle as he called 911 to report the domestic battery. This was not on a contracted site, but the officer’s attentiveness and sense of duty prevented a situation from escalating.
We have many stories of bravery and heroism in difficult and dangerous situations, but not all responses are at that extreme level of concern. Many Signal officers are heroes by doing the everyday duties that demonstrate care and concern for those we serve and the communities in which we live and work.
• While patrolling a community with an aging population, a Signal Security officer noticed an elderly woman struggling to get her groceries inside her home. Making a quick stop to help her inside was really nothing to the officer, but that act of kindness meant everything to the senior resident.
• Winter 2023 • A Publication of CAI-Illinois Chapter
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