unbearable, knock on the neighbor’s door and graciously invite them into your home to hear exactly what you hear – they may have no idea how sound travels through walls, oors, and ceilings.


If residents are inmidated by their neighbor and insist that management or a board member intervene, don’t forget about geng the complaint in wring. Then you can follow up with a nice leer to the “oender”, starng out by stang, “We received a leer in our oce and are certain you would like to be aware of anything that may be causing concern for others.” Of course, they may not be, but it’s worth a try!


ABOUT THE AUTHOR Barbara E. Saxton, CMCA, AMS, PCAM is a Regional Condominium Manager with The Galman Group, a CAI member management company. She is a longme member of CAI’s Pennsylvania & Delaware Valley Chapter’s Communicaons & Content Commiee and previously served as Chairwoman of that commiee. She can be contacted via email at: bsaxton@galmangroup.com.


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