BUSINESS TO BUSINESS Listen up By Tom Borg H
Learn how to help your team members better understand each other and resolve differences.
ere is what happened in the office of a landscaping company. One team member had the habit of mak- ing clicking noises with their mouth while perform- ing administrative duties. Tis proved to be quite
annoying to another nearby member of the team while they spoke on the phone to their customers. Since their workspace was only separated by partitions, the relation- ship between these two individuals became quite testy and argumentative. It created a tension that was felt throughout the entire department. Has something like this ever happened in your com- pany? As the business owner or manager, how would you handle this type of situation? If your team of employees is like most other small
businesses, you have a variety of different behavior styles working there, even among your crew members. Tat’s good, because it takes different types of people to
successfully accomplish the many types of tasks that must be completed both in the office and out in the field.
Build a profile
With different behavioral styles, there will be friction. At times, people are just not going to get along. Tis is nor- mal and natural. However, if not dealt with properly, it can become quite annoying and a big source of interperson- al stress and psychological drama, even reaching beyond the initial instance. Tis can lead to a less productive team and have an extremely negative impact on the quality of the customer experience your team is trying to create and maintain. In other words, it’s not good for business. What can you do about this situation? Plenty. Behav-
ioral profiles with the proper debriefing by an outside fa- cilitator can be just what the doctor ordered. A behavioral profile is a tool I use with my clients to help assess the
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Irrigation & Lighting November 2023
irrigationandlighting.org
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