- ing (funding) an organizer or association but not nurturing the indus- try’s growth and health. organizers and PCO’s expect of mainland China’s venue management it works) to enhance the value of its use (including improved ROI) of I wrote above: When we have a tree that needs nourishment or stim-
ulation, we must accomplish that through the root system. - ganizers that need greater attention to enhance China’s exhibition and meeting business and its related ROI • Mistrust in relationships, e.g., need to adopt normal international prac- tices for local competitive shows and transparency in pricing (local vs in- ternational users); tend to be run by external compa- limited experience within the indus- try resulting in venues with strange to visitors, and which cause operational issues (e.g., points 4-14 below); • Need for application of industry standards in theme protection (i.e., not booking events with similar themes too close together); taxi and passenger) need greater attention; (e.g., guards in cahoots with others for granting unauthorized guests - events;
• More attention needed for providing professional and reliable ser- vices to both the organizer and the customers of the organizer (exhib- itors, visitors and delegates); - - cluded in rates, space volume discounts, longer term option in case of a new launch, pro-rated scheme for take up of space); in China’s public places); • Poor sanitation within toilets must be improved (also a general con- cern in China’s public places); • Need for improved technical support of venue management in the area of utility provisions (permanent electricity, water and compressed air in properly spaced utility trenches); translation to enhance international business); and, • Enforcement of smoke-free environment in public places. My conclusion is that reform of China’s exhibition and meeting
“China’s leaders in government must open their eyes and ears to the customer and how other countries have accomplished reform and how legitimate industry professionals can help them. Improving the venues, their management and the related amenities are at the root of reform.”
industry requires a thorough understanding of the industry and the external factors that impact it and that can enhance it. China’s leaders in government must open their eyes and ears to the customer and how other countries have accomplished reform and how legitimate indus- try professionals can help them. Improving the venues, their manage- ment and the related amenities are at the root of reform. This is what our company (NWS Venue (Management) Ltd.) com- mitted to in 2006 when our board decided to commit to registering Shenyang New World EXPO (Management) Ltd. in Shenyang and to manage and operate EXPO. This was concurrent with the commit- ment for private investment of New World China Land (Shenyang) architects and operating experts to ensure industry standards were used and implemented in taking EXPO - ward. With EXPO’s professional private management in place, the concerns of the EXPO’s organizers, as summarized above, are now re- ceiving personalized and expedited attention. The exhibition and meeting in-
dustry is vital to China and can have enormous positive economic impact through the growth in international
trade. The State Council’s endorsement and its ongoing encourage- ment and monitoring of the exhibition and meeting industry reform can only serve and enhance the industry well. FM
Hong Kong.
and considers the formal opening of the Shenyang New World EXPO on June 30. We casually place quote marks around the word as it is im- printers, engravers and scanners). The exhibition will open the venue birthday. a retainer with the parent company in Hong Kong for eight years, and is well within range. In closing, this editor would like to add that Facility Manager mag-
for enabling me to have a magazine to serve as editor for many years in my own professional career!
16 Facility Manager Magazine
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