FOCUS ON SELF-STUDY CPE


3. DOMAIN TRANSFORMATION


Tis is not necessarily the most commonly used area of digital IT transformation, but it’s worth your consideration. New technologies have the ability


to redefine your products or services in a big way. A good example of this is the way Amazon moved into a new domain with Amazon Web


4. ORGANIZATIONAL TRANSFORMATION


It is crucial that if your business spends time and money updating its technology and designing its processes and products, that its internal values and behaviors evolve to mirror this change too. Failure to get buy-in from your people could result in the complete failure of your transformation, even


“When digital transformation is done right, it’s like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar.”


GEORGE WESTERMAN, transformation scientist


Services (AWS). AWS is now the most popular cloud service provider in the world.


While it was not an obvious move


for Amazon to dip a toe into the cloud computing industry, it was able to leverage services Amazon already used—in this case, massive storage capacity—to create a brand new offering to its customers. Lego also did this with its expansion into the film and gaming industries.


Tink about the products and


services you already offer. Is there anything that you currently use that could be leveraged to offer another product or service?


if everything else is primed to work. Just a little resistance can mean adoption of your new technology is slower than it should be. And you don’t need us to point out that the result of this would be a loss of revenue, productivity and potentially even your clients. Make the time to clearly communicate your vision for transformation. Do this regularly. Involve your people in the processes and ask for—and more importantly, listen to—their feedback along the way.


Everyone should understand the risk and why it is worth taking.


THE RULES


Regardless of your sector or industry and your current infrastructure and systems, any digital IT transformation strategy has three very important rules:


Rule 1: You must modernize your existing critical IT infrastructure if you want to increase efficiency and your management overheads.


Rule 2: You must automate your IT processes if you want to reduce risk and accelerate provisioning and deployment of applications. Tis includes automating the delivery and use of IT services.


Rule 3: You must transform your IT processes and operations if you want to align your IT goals, your staff and their roles. Of course, this is a very brief


overview of a process that can be extremely complex. Here is a great quote that pertains to this topic by transformation scientist George Westerman: “When digital transformation is done right, it’s like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar.”


CONCLUSION


Without the right investment from you, a digital IT transformation just will not happen. Having the right systems in place is a key element and a good place to start, but if you don’t know how to use them prop- erly, you haven’t really transformed anything.


18 CPAFOCUS July/August 2023


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