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ISI UNIVERSITY LISA FEDICK, CAE ISI Education and Certification Programs Committee Chair


Conference 2018 Serves Up Certified Skating Director Part 3


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NOWLEDGE IS TRULY power! As the ISI University (ISIU) moves forward, we are fully committed to our mission of empowering YOU, the ice industry professional to “do better.”


The working and theoretical understanding of the ISIU tool box is the best preparation to effectively tackle the ever-changing challenges of our industry. ISIU remains committed to raising the bar, while defining our industry standards.


Te ISIU has recently partnered with several ISI districts to bring curriculum to their annual free manager’s and instructor’s seminars. ISIU programming has been offered in Southern California, Chicago and Washington, D.C. Special thanks to “faculty members” Rob McBride, Art Sutherland, David Santee, Robb Olexin and Liz Mangelsdorf for joining me on the road. We hope to visit other districts soon!


We are extremely excited as we prepare for the 2018 annual ISI conference in the Washington, D.C., metropolitan area and look forward to seeing everyone there! A new master conference schedule will be introduced, enabling ISIU classes to be completed prior to the general conference opening. Tis will minimize conflicts with required programming, giving all attendees the opportunity to maximize their conference experience. All attendees are still encouraged to attend and audit the ISIU courses. Please plan to take advantage of this great opportunity!


Certified Skating Director (CSD) Part 3, a module of nine classes, debuts at this year’s conference. Part 3, along with Parts 1, 2 and the Advanced Certified Skating Director (ACSD) modules, will make this program a full 27-class track, carrying


16 SPRING 2018


the full CSD distinction, comparable to the Certified Arena Manager (CAM), Certified Arena Operator (CAO), and Certified Arena Programmer (CAP) tracks.


Tis third and final cluster of CSD classes has been designed with not only the skating director but also the individual professional skating coach in mind. Coaches are strongly encouraged to take advantage of this educational opportunity, regardless of their aspirations of joining the management team. Directors will feel empowered to share the valuable tools they learn in these classes with their staff, to promote their individual businesses and in turn grow their skating schools.


Te nine classes that comprise CSD Part 3 are as follows, and as always, they can be completed in any order:


• Effective Communications: This course will cover professional verbal, written and electronic communications. Learn how to guarantee your intended message is clear and effective.


• Personal Branding: Everything and everyone has their own unique brand, whether it be an arena, skating school, program, coach or skater. Tis course will help you identify, develop and market your special skillset.


• Te Business of Coaching: Every coach is a business. Tis class is for directors, as well as individuals. Best practices for scheduling, accounting, record keeping, professional memberships and continuing education will be discussed.


• Coaching Policies: Princes can turn into frogs when expectations


are unclear. Tis session will outline how to create a successful, working coaching team by establishing and implementing a system of policies and procedures.


• Conflict Resolution: We do everything we can, yet the inevitable still happens. Learn how to resolve conflicts to create positive outcomes.


• Arena Operations Overview – Working with the Back of the House: By understanding the processes required to provide that perfect ice sheet, the skating school can work in partnership with the arena operations department.


• Technical Teaching & Skater Training Best Practices: As much as our sport is changing, successful coaches all share the same basic recipes for success. Jump and spin techniques, ice drawing and off-ice training will be discussed.


• Program Creation Lab: Tis activity- based course will take you through the steps to design and implement a sample program. Topics include arena scheduling, feasibility, staffing, growth potential, costs and projected returns.


• Demystifying Hockey: Tis session will identify and define opportunities that exist for the skating school, as well as individual coaches, by crafting programming to support and enhance the arena’s hockey programming.


As we continue to update and revise ISIU materials, we will add more activity and lab-based classroom work. Tis will enable student groups to work together in class to present resolutions to mock situations.


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