THE
STATE OF THE
SEAT INDUSTRY PREMIUM By Amanda Verhoff Te Fox Teatre in Atlanta. Nichole Rodgers Photography.
In conjunction with MacKenzie Corp., this year’s Association of Luxury Suite Directors (ALSD) post-conference survey results re- veal some of the nuggets learned at ALSD 2018. It is impossible to catch and cover all topics and trends picked up at the ALSD Conference and Tradeshow, but we set out to capture as many as possible with your help. Many of the excerpts in the recap be- low incorporate your words, taken from the survey notes.
Culture Differentiates
a human-centered experience for employees as much as for guests. Long hours away from friends and family on nights, weekends, and holidays impact productivity and can lead to a poor work-life bal- ance. However, with leaders who empower employees and soften work protocols of the past, sports personnel can embrace the grind. what you do, but how you manage. Leading a team or department
38 Facility Manager Magazine
team values accordingly. For instance, if creating a family atmo- - park after all. Kids love it, and teams create loyal fans in the process. If working less events alleviates burnout, instill trust to rotate games without decreasing client service. Empowerment leads to trust, which leads to loyalty, and loyal
salary – who go above and beyond. Small tokens of appreciation go a long way. Celebrate employees’ birthdays on the big boards. same language. A disconnect leads to failure. Create a consistent di- alog, create rewards systems, use apps and games, and hire the right to feedback and remove performance barriers. Surveys aren’t just for clients.
Create the Wow Clients desire convenience, like close parking and ease of navi-
gation to seats and suites. They want an exclusive experience with In terms of gifts, most premium clients have the means to buy
- where and consider letting them pick the gift. A catalog is over- whelming, but a gifting suite or a digital shopping bag is a nice alter- native. Novelty and limited-number-available items create the wow
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60
