A positive onsite interview will lead to the next step. Tat step will vary, depending on the position and your internal processes, but generally will involve several members of your team, including the direct supervisor for that position. Feedback from your staff is important in evaluating qualifications and attitude and determining whether the individual is a good fit. If all goes well, you should be able to make a job offer and hopefully gain a new employee.
Employee Retention and Well-Being
Te same factors you’ve built into your company culture, an environment where your team members can learn, grow, and thrive, not only helps attract new employees but also to retain them. Building a team of long-term employees gives your company stability that is reflected in your efficiency, effectiveness, and in your overall customer service.
Yet, even the best companies occasionally lose employees. Sometimes they leave because of a family-related situation, such as a spouse getting transferred or an aging parent that now requires more assistance. In today’s competitive job market, another company’s offer of a higher salary, better benefits, or both, may entice them.
Whatever the situation, you need to know why an employee is leaving. Te best way to find out is through an exit interview. What you learn may not change the outcome for that individual, but it could prompt you to review your policies and procedures, or your compensation and benefits package, and perhaps make changes. It also will show respect for the person leaving and keep the door open for their return should circumstances change in the future.
Besides all that, it’s beneficial for your business. You’ll gain valuable insight into employee attitudes and concerns that you can apply throughout your staff to increase employee retention—and save you money. Industry experts estimate it costs a company approximately 20 to 40 percent of an employee’s annual wage to replace them.
Nothing else so inspires and heartens people as words of
appreciation. You and I may soon forget the words of
encouragement and appreciation that we utter now, but the person to whom we have spoken them may treasure them and repeat
them to themselves over a lifetime – Dale Carnegie
You’ll gain greater empathy as well. As an employer, it’s your responsibility to move beyond their on-the-job performance and care about their physical, mental, and emotional health. While we all talk about achieving work- life balance, what that looks like varies for each individual. For some, having a schedule flexible enough to allow them to take part in important family activities is the top benefit you can offer. For others, it’s supporting their quest to attain a college degree by reimbursing their tuition and related expenses when they pass a course. For others, it’s the opportunity to work overtime hours—and be well compensated for it—enabling them to earn more and save funds to reduce a debt, make a major purchase, or finance a family vacation trip.
Te one universal factor that everyone desires, is to be valued and respected for who they are, not just what they do. Expressing your appreciation may be the most important benefit you can provide. As Dale Carnegie said, “Nothing else so inspires and heartens people as words of appreciation. You and I may soon forget the words of encouragement and appreciation that we utter now, but the person to whom we have spoken them may treasure them and repeat them to themselves over a lifetime.”
People rarely succeed unless they have fun in what they are doing.
– Dale Carnegie 18 TPI Turf News March/April 2023
Suz Trusty is co-editor of Turf News.
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