itive progress and observed issues.


GPS tracking is another way


to show that your crew was on site, and it also helps with fleet management in general. Some platforms take this a step further by offering mower trackers that show the exact mowing path for increased visibility for your clients.


WHEN TO PROVIDE PROOF OF SERVICE One aspect you have to decide with proof of service is whether you want to send it to all of your clients or just the ones who request it. McCarron says they only send the photos to clients who request it as most receive enough emails as it is. “Most clients really appreci-


ate this option,” McCarron says. “However, there are clients that claim you never showed up and/or did not really perform a particular service and when you send over the photos with the time and date stamp showing the job is completed, they don’t handle this well.” He says this is especially common in the fall with leaf cleanup. A client could leave for work when it’s dark and return when it’s dark and by Saturday it looks like no leaf service occurred a few days ago. McCarron says pictures make all the difference in this situation. McCarron says typically they


will provide photos after a customer complaint and send pictures for the remainder of the season until the issue is resolved and the client feels comfortable that a particular level of service is being met. Level Green and High Prairie both send proof of service to their clients no matter what. Schneider says that only 10 percent of their customers re- quire proof of service and even five percent ask not to be sent any property service reports. “We’ve never had proof of


service required, but believe that documenting our work


protects consumers and the team performing the work,” Schmitz says. “We strive to pro- vide extraordinary value to our clients, which includes regular, consistent reporting of what’s being done on their property with every visit.” Schmitz says that voluntarily


providing service records and photos, reinforces trust by operating with transparency and high communication standards. “A lot of our customers, especially the ones who aren’t on the site, appreciate it,” Schneider says. “Especially portfolio managers, they might have 20 or 30 sites. They can just check in their inbox and see ‘this site was serviced today,’ so they could see those and they know at least some- one filled out the report that they were there today.” Schneider says the best rea-


son to offer proof of service is it gives clients peace of mind. “For commercial companies,


like most of our clients who we deal with, do not live and now even more after COVID, don’t even work on the sites we’re servicing,” Schneider says. “It is easy for them to see when services were done, what was done.”


Another benefit of pro- viding proof of service is it protects your crews from false claims. In the case of a client claiming damage was caused by the team, Schneider says they can pull up their property service report and show when their crews were there, adding legitimacy to their assertion. McCarron adds that requir-


ing proof of service also holds your team accountable for quality work.


“I think it is becoming


more and more expected as technology increases, so is transparency,” Schneider says. “It makes what we do very transparent and builds that trust that people are getting the services that they’re paid for.”TE


BIGLEAF HYDRANGEA


BIGLEAF HYDRANGEA


CUSTOMERS WILL DEMAND TO MEET THIS SUPERSTAR. BIG REBLOOMER


Pop Star® is the quickest to rebloom in production with new


buds appearing in 4 weeks after a hard cutback, which is 2-4 weeks sooner than comparison plants.


COMPACT Pop Star® is genetically compact with short internodes and a


tight, strong habit, holding its blooms at the canopy. This, plus its strong stems, prevents a floppy plant.


EASY TO GROW


Because of its genetically compact habit, it requires little to no PGRs in production. Also, Pop Star®


helps it stand up to heat in warm climates. VERSATILE


Thanks to its size, flower power, and ease of use Pop Star® be planted, thrive, and make a big impact in any outdoor space.


can has thick leaves, which


National Association of Landscape Professionals 13


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