The Bad: Pitfalls and Concerns
AI isn’t perfect, and HOA managers should tread carefully. Over-reliance or careless use can backfire. Privacy Risks
Sensitive information (like homeowner addresses and information, payment histories, or disputes) shouldn’t be fed into unsecured AI tools. A good general rule of thumb is to only upload information that is already public data.
Accuracy and Legal Issues
AI can cite incorrect laws, outdated codes, or even invent details (“hallucinations”). It is sometimes hysterical, and it could sometimes make you lose your job.
Always cross-check with actual governing documents and legal counsel.
I would like to note here to NEVER use AI for legal advice. In California, impersonating an attorney (i.e. practicing law without a license, or holding oneself out as an attorney when one is not) is a criminal offense under Business
and Professions Code § 6125-6126
(unauthorized practice of law), and can be prosecuted under other statutes such as Penal Code. The minimum punishment is 1 year in county jail and $1000. Google it.
Professional Perception
If every email sounds robotic, board members and homeowners may notice.
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And as for the “evil”? Well, maybe keep an eye on your printer. If it starts issuing violation letters on its own, you may have bigger problems.
Overuse can make it obvious that managers are relying too heavily on AI rather than personal and professional expertise.
The Evil
Let’s not forget to laugh a little—because imagining AI’s dark side can be fun.
• The Rise of the Robot Board Member: AI gets so advanced it insists on voting rights and wants to chair the finance committee.
• The Over-Enforcer: AI starts mailing violation notices for grass that’s 3.01 inches tall instead of 3 inches.
• The HOA Takeover: Homeowners wake up to find Alexa running the association,
setting assessments via algorithm, and replacing potlucks with “mandatory data-sharing parties.” Final Thoughts
AI can absolutely be a transformative tool for HOA managers—if used wisely. It shines in efficiency, communication, and simplifying workflows. But managers must stay vigilant about privacy, accuracy, and keeping their own professional judgment front and center.
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