The Good, The Bad, & The Evil:
Using AI in Community Management Without Going to Jail
Mike Perlof, CMCA, Fenton Grant Kaneda & Litt, LLP
Artificial Intelligence is no longer just for tech giants. It’s making its way into every industry, including the world of community association management. Community managers are discovering new ways to save time, streamline communication, and even avoid burnout. But as with any tool, there are upsides, downsides, and some straight up terrifying scenarios that come with it.
Here’s a breakdown of the good, the bad, and the evil when it comes to AI in community management.
The Good: Efficiency, Time Management, and Everyday Help
AI can be a true assistant for managers—handling the tedious, repetitive, and time-consuming tasks so that they can focus on higher-value community leadership and proactive measures.
Efficiency Gains
• Drafting newsletters, notices, and violation letters in seconds. • Creating board meeting agendas and minutes faster. • Summarizing long contracts or legal documents into digestible bullet points.
Time Management
• Automating routine emails and reminders. • Converting meeting transcripts into action item lists. • Suggesting step-by-step workflows for projects like annual budget prep or election season.
Job Simplification
• Generating talking points for board meetings. • Writing clear homeowner FAQs to reduce repetitive inquiries. • Helping brainstorm community event themes, flyers, social-media captions.
Community managers can use prompts like:
“Draft a violation letter template for parking in a fire lane, in professional but firm language.”
“Summarize this 40-page reserve study into 5 bullet points for the board.”
“Take this draft email and make it sound_______.” You can input anything (more professional, more firm, friendlier, or my favorite, straight up gangster).
“Write an email reminding homeowners about pool rules in a friendly tone.” Uploading CC&Rs to AI and inquiring about them may not be a problem, since those documents become public information when they’re recorded. However, talk to your attorney about whether uploading Rules & Regulations specific to your community may be a problem.
“Create three ideas for a summer community event, including estimated costs and themes.”
“Generate a FAQ sheet about solar panel architectural submissions.” “Draft a budget summary for homeowners in plain English with charts.”
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22 November | December 2025
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