While it might not always feel this way, property owners in a condominium or community living association are on the same team. Players share goals and earn “points” by emphasizing:
• Care for the property they jointly own--often each owner’s largest asset
• Identifying standards or rules for communal living,
• Resolving differences that interfere with the smooth operation of their community.
Even with shared goals, teamwork can be challenging. Players on winning teams prioritize the team’s goals rather than individual goals, interact respectfully, understand roles and commit to carrying them out, and trust their teammates to do the same. Thus, characteristics of successful teams include common purpose, respect, responsibility, and trust.
By Rebecca Friedman Zuber and Colette Marie Davion-Douglas, Mediation & Training Volunteers, and Jenna Silver, Training Director, Chicago’s Center for Conflict Resolution.
Some community associations are large and have hired staff, while others are small and owners do the majority of the work of running the association themselves. Regardless of your size and sophistication, owners will be actively involved in establishing goals for the community and setting the tone for the game. The principles and activities described below provide tools for addressing all types of conflict, whether slight differences or major disagreements, and are valuable for every size and type of community association. Presented below are some ways to help your association team achieve and maintain gold medal status and address conflict when it arises.
www.cai-illinois.org • 847.301.7505 | 23
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