resort and not the primary motivation. However, there are those who need the simple reminder of consequences and there are times when only money talks. Surprisingly, many associations and cooperatives do not utilize a fine or penalty structure. How can a rule truly be enforced if the only consequence is a letter to the violator and a mere slap on the wrist?
The ultimate factor, before the fear factor, should be that of inspiration; encouragement of rules is a precursor to enforcement of rules. Property managers can even go so far as to thank residents on a frequent basis for following the rules, to encourage more of the same. In most settings, such as the workplace or a classroom, rule adherence can be positively reinforced with tangible rewards. In condominium management, it is not that easy. Owners cannot get discounts on their assessments or bonus checks if they have no rule violations for the year. However, non- tangible rewarding, such as recognition or thanks can go a long way to foster a community of compliance.
Probably the number one criticism, from compliant and non-compliant residents alike, is the feeling that the rules are being “shoved down their throat.” Even law-abiding citizens do not want to feel like they are prisoners in their own home. From board to management to staff, this should always be kept at the forefront. For example, the door person who says, “I’m sorry, but it is not within my authority to allow that,” instead of “You cannot do that!” may be better received. Or a manager who says, “I am not able to do that, but let’s figure out another way I can help you” may be viewed as still trying to provide good service instead of merely turning the person away. The board member who sees a rule violation and says to the offending party, “Did you know that we are not permitted to do that under the Rules and Regulations of the association?” can result in more positive adherence. Even other owners can be involved in promoting the Rules and Regulations for the benefit of the entire association by kindly speaking up.
Lastly, enforcement of the rules must be carried out uniformly. In the community association kingdom, there are no classes of citizens. Whether or not boards and managers would like to create classes when it comes to administration of rules and consequences, courts will not honor cases where the association has not enforced the rules uniformly. Above all, boards should be prepared to support their manager and management company as they enforce uniformly. It’s not uncommon for a manager to fear enforcing rules if they know their board does not always back them up.
Kingdoms that have “dungeons” overflowing with residents who feel they have been unjustly punished do not yield themselves to happy, cooperative “subjects.” Boards and managers who rule the kingdom with the points raised in this article in mind will be considered the fairest in the land!
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Boards and managers who rle the ingdom with the oints raised in this aricle in mind will e considered the FAIREST IN THE LAND!
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