providers for their door staff and security-related needs. By outsourcing door staff and security personnel to a third-party provider, community associations will enjoy: (1) Increased oversight and training of door staff and security personnel, including customer service training, background checks and drug testing, (2) reduced risk as an additional insured of the third-party provider, (3) a fixed budget regardless of overtime or employer related issues, (4) access to security professionals who can assist the community association in identifying risks, planning for and reacting to security events, (5) increased resources for property management and (6) a general improvement to the overall security function including: professional and updated security operations manuals, daily operational and incident reporting, regular replacement staff for full- time employees, up-to-date tailored uniforms that are professionally cleaned, and 24/7 support including emergency response.
EDUCATION AND
RESIDENT TEAMWORK
“Winter is Coming”, the motto of House Stark, is one of warning and constant vigilance. The Starks, being the lords of the North, strive to always be prepared for the coming of winter, which hits their lands the hardest. Is your community association prepared for unexpected events? Helping other people be secure is a good thing in and of itself. But there is also a selfish motivation: Your security is my security. If one member of the community association allows a visitor to gain access to a common area without proper credentials, the security of the entire community association is jeopardized. Develop policies and procedures that promote security from the inside out, not just the outside in. Host periodic security meetings sponsored by the community association for residents to attend. Invite third parties to present at security meetings including security providers, law enforcement, fire/life safety, etc. Educate residents of the
22 | COMMON INTEREST® A Publication of CAI-Illinois Chapter
community association on situational awareness and how to report any suspicious activity. Encourage neighborhood watches or security committees. Send out newsletters and updates on neighborhood security events.
As is evidenced, there are many security measures available these days. Employing these best practices in community association security may impact convenience but they will provide your community association the tools to prevent, identify and respond to security events without having to involve archers or looming barrels of burning oil above the parking garage!
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