B O A R D O F D I R E C T O R S 


P R E S I D E N T - E L E C T


J o y c e S a c h s 1 2 1 9 W. W y n n e wo o d A sso c i a t i o n


T R E A S U R E R J a n e Wi sme r , CMC A , AMS , P C AM CCR M a n a g e m e n t 


S E C R E T A R Y


T a v a r i o u s B u t t s , E B P N a t i on a l C ooper a t ive B a nk ( N C B )


IMME D I A T E P A S T P R E S I D E N T L y n n e H a r tma n n , CMC A , AMS , P C AM As s o c i a Mi d- Atl a n t i c , AA MC 


D I R E C T OR S


B a r b a r a D o l h a n s k y A rro wh e a d L a ke C o m m u n i ty A sso c i a t i o n


D o n n a F a i t h , CMC A , AMS , P C AM P r oper t y M a n a gement I n c .


( P M I )


D a w n K e a r n e y , CMC A , E B P M& T Ba n k


C i n d y Qu e e n , CMC A , AMS C A M CO Ma n a gement C o . ,


R h o n d a T a l l e r 57 5 S o u t h


J o s e p h i n e L e e Wo l f , E s q . C l e m o n s R i c h te r & R e i s s, P. C .


C OMMI T T E E & C O U N C I L C H A I R S AWA R D S


C o u r t n e y D i c k i n s o n -Mu k amu r i , E B P E i s e ma n C o ns t r uc t ion Co mp a n y,


I n c . C OMMU N I C A T I ON S & C ON T E N T


S a r a h K . H a s h , CMC A T a yl or M a na gement C o mpa n y , A A M C


C O N F E R E N C E & E X P O J e n n i f f e r H a r r i n g t o n , CMC A As s o c i a Mi d- Atl a n t i c , AA MC


G O L D S T A R


H o l l y S t imme l , CMC A , AMS Fi rs t C i ti z e n s Ba n k


G O L F J u s t i n K i n n e Be n n i n g t o n Po o l S e rv i c e s


H OME OWN E R L E A D E R S S a n d i A n d e r s o n Green H ill Cond omin ium As s o ci a t io n


K E Y S T O N E L E A D E R S H I P R E T R E A T


D a v e B a k e r R e a l P a g e f o r Asso c i a t i o n s


MA N A G E R S A n d r e w S y t n i k , CMC A F i nem an Ma n a gement , I n c .


MEMB E R E N G A G EME N T


J o y c e S a c h s 12 19 W W y nnewood As s o c i a t i o n


P A L A C L A D I E S ON T H E L I N K S G O L F E i l e e n G h e n n S t on y C r eek F a rms Commun i t y A s soc i a t i o n


P U L S E


Ma t t T u f a n o Sheel e y


I n s u r a n ce Ag enc y N EW J E R S E Y R E G I O N A L C OU N C I L


J e f f T r omma t e r Hoffm a n ’ s E x t e r m in at in g Co . , I n c.


P O C O N O MO U N T A I N S R E G I ON A L C O U N C I L K a t r i n a We i t hma n Po c o n o F a rm s C o u n t r y C l u b C o m m u n i t y A sso c i a t i o n


N EW J E R S E Y L A C


Ma t t h e w Z . E a r l e , E s q . K a te s Nu ssm a n E l l i s


P E N N S Y L V A N I A L A C


R o b e r t A . T r a v i s , C P I A , C I RMS , E B P Ri s k M a na gement M a t t er s


C A I N A T I O N A L B OA R D OF T R U S T E E S J o y c e S a c h s 1 2 1 9 W. W y n n e wo o d A sso c i a t i o n


N A T I O N A L B U S I N E S S P A R T N E R S C O U N C I L


D a w n B e c k e r - D u r n i n , C I R MS , C S R M Ac ri s u r e


N A T I O N A L H O ME OWN E R L E A D E R S C O U N C I L S a n d i A n d e r s o n G r e e n H i l l Co n d o m in iu m A s s o c i at io n


J o y c e S a c h s , C h a i r 1 2 1 9 W. W y n n e wo o d A sso c i a t i o n


S u z a n n e Ma r k S aw Cr e e k Es ta t es Co m m u n i ty A s s o c i a t i o n


6 8


From the President


Execut ive Director ’s Report


11 Membership Corner 12 Chapter News 16


F a rh i & E a r l e , L L P


 Let’s Get Intentional: Organizational Culture for Community Associations


Thomas L. Willis, PCAM Association Bridge, LLC


DEPARTMENTS


25 Snapshots 36 2025 Key Partners 43 Gold Star 44 Upcoming Events  45 Adjourned


Legislative Advocacy Update


www.CAIKey sto ne .org 5  I n c . , A A M C


B a r b a r a S a x t o n , CMC A , AMS , P C AM T h e Gal m a n Gr oup


C H A P T E R P R E S I D E N T B r e n d a n Wh e l a n , C I RMS B r own & B r ow n I n s u r a nc e


IN THIS ISSUE


JANUARY FEBRURARY 2025


ON THE COVER


 The Emotional Climate of Communications


Sarah K. Hash, CMCA Taylor Management Company, AAMC FEATURED ARTICLES


 Handling Resident Misbehavior


Elliot Burton, Esq. Gawthrop Greenwood, PC 


 Forward Thinking: What to Expect in 2025 & How to Plan for the Future of Your Insurance Program


David Velasco, EBP The Baldwin Group MidAtlantic, LLC 


 How to Keep Your Association Off the Naughty List Richard Kuziomko, MBA, CMCA, AMS, PCAM


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