become obsolete or just unattainable over time. If the rules indicate that only one particular model of sconce are permitted, what happens if you can no longer obtain that model? Better to change the rule to allow a selection of a few approved models.
Rules and regulations are just that and should be enforced uniformly. But some of the stories in the media are about the “sidewalk superintendent” who looks for the smallest infractions and cites residents. Selective enforcement is not permitted, but using common sense and understanding unusual situations goes a long way to avoid bad feelings. For example, if one home every year has a holiday party and there is an excessive number of cars on the street, why make a major issue out of it? The cars are gone in 4 hours. Require resident to inform the association office as other arrangements may be made or, at the very least, the other residents can be notified ahead of time. A persistent offender should be dealt with, but an unusual situation should be judged on its own.
Keep an avenue open with either the community manager or committee responsible for the rules and regulations. Residents should be encouraged to feel free to voice their concerns. The use of a form is one way, but it is impersonal and does not allow the free exchange of information. Community managers should respond to any inquiry and inform the resident of what action is being taken. If there is a committee responsible for rules and regulations it should include a public forum to allow residents to ask questions and make suggestions. Respond with a written follow- up to show what happened and, if necessary, suggest alternate avenues to address the issue.
In the end, a community association cannot satisfy everyone, but you can get the large majority on your side. There are some people who will always be difficult, or who will refuse to understand why things are the way they are. They should be treated with understanding and respect. But, in the end, the association represents the majority of residents. You cannot always get everyone to agree but you can greatly reduce the level of tension and misunderstanding with open and honest communication.
ABOUT THE AUTHOR Richard Kuziomko, MBA, CMCA, AMS, PCAM is an active writer and lecturer at various CAI forums for several years in Washington, DC and Pennsylvania. Richard is a retired community manager and former community association board president. Email Richard at:
richard@kuziomko.com.
www.CAIKey sto ne .org 3 1
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