FEATURE
Bridging Collaborating with
By NAARSO Communications Committee
the Gap
Ride Manufacturers on O&M Manuals
I
n the amusement industry, safety is sustained through consistent operation and preventive maintenance. One of the most critical tools in this process is the
Operations & Maintenance (O&M) manual.
Early Review When a preliminary O&M manual is received, operators should treat it as the beginning of a collaborative process. ASTM standards such as F770 and F1193 emphasize the im- portance of clear, complete documentation that supports both safe operation and effective maintenance. During the initial review, operators should: Clarify ambiguous language, especially around operation- al procedures, safety checks, and emergency protocols. Confirm environmental limitations, such as wind speed, temperature thresholds, or lighting distance. Review rider restrictions and ask for justification on re- strictions that may affect accessibility, such as preventing
pregnant women from riding or restrictions based on cognitive capabilities. Evaluate preventive maintenance schedules to ensure they align with expected ride usage, climate conditions, and staffing capabilities. If the ride will operate in a high-humidity or high-cycle environment, maintenance intervals may need adjustment.
Training vs. Documentation Once the ride is installed and manufacturer-led training
begins, it’s essential to compare what’s taught with what’s written. Discrepancies between training and the manual can lead to confusion or unsafe practices. For example: A ride may be delivered with an operator presence device that may not be mentioned in the manual. The manual may lack a list of control console error mes- sages, their meanings and cause, and how to resolve them, which are vital for troubleshooting and safe operation.
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