TABLE OF CONTENTS

2017 BOARD OF DIRECTORS President

Cathy Ryan, CMCA®

6 7 8

12 16 18 22 26

29 35 36

40

43 44 47 52

A Letter from CAI Leadership — Cheryl Murphy, Executive Director

List of Advertisers

Face Off – How to Handle Contentious Board Members and/or Homeowners — Laurie Wishnoff

When Having Home Ice Is Not an Advantage — Douglas J. Sury

Win Big With Cooper’s Tools

Getting The Assist… Successfully Drafting Contractors — Margo Smith, Louis Parentir

2 Minutes for Interference — Jory J. Carrick

Your Goal – Between the Pipes — Fritz Kreissr

26th Annual Excellence Awards and Winter Gala! Member Spotlight

The Postgame Handshake – How to Work Together for the Common Good

— CAI Staff Writer

The Hat Trick of Property Management… Top Three Reasons to Hire a Management Company — Mary Seego

Professional Designation Recognition

Board Members – Are You Offsides with Your Rule Enforcement — Kara Cermak Industry News

Deluxe Classified Advertising

President-Elect Sheila Malchiodi

Vice President Jessica Towles, CMCA®

Treasurer Anthony Dister

Secretary Jack Thew, DCAL

Directors Julie Cramer, DCAL Cindy Fitts, CIRMS® Diane Pagoulatos Charles Perry, CMCA® Bob Prince

Judy Rowe, CMCA® , AMS® , PCAM® , AMS® , PCAM®

, AMS® , AMS®

Patrick Sharpe, DCAL Asa Sherwood, CMCA®

Executive Director Cheryl Murphy

Associate Executive Director Diana Lane

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