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IN THIS ISSUE


VOL.19, NO. 4 Summer 2017


The New ISI ICE SPORTS INDUSTRY


6000 Custer Rd., Bldg. 9 Plano, TX 75023


Phone: 972-735-8800 Fax: 972-735-8815


email: isi@skateisi.org website: skateisi.org


PUBLISHER


Ice Sports Industry EDITOR


Eileen Viglione


EDITORIAL ADVISORS Kim Hansen


Liz Mangelsdorf ADVERTISING/


TRADE SHOW DIRECTOR Carol Jackson


GRAPHIC DESIGNER Selma Filipovic


CONTRIBUTORS Lisa Fedick


Rob McBride Kevin McCormack 18


Tips for Building a Strong Service Team


21


4 CrossCuts 6 The New ISI


The ISI EDGE (USPS 017-078, ISSN 1522-4651) is published quarterly (Fall, Winter, Spring, Summer) by the Ice Sports Industry, 6000 Custer Road, Building 9, Plano, TX 75023. Periodicals postage paid at Plano, TX, and at additional mailing offices.


POSTMASTER NOTE: Send address changes to ISI EDGE, c/o The Ice Sports Industry, 6000 Custer Road, Building 9, Plano, TX 75023. Printed in the U.S.A.


Subscriptions available through membership only.


©2017 by the Ice Sports Industry. Reproduction in whole or in part is prohibited unless expressly au- thorized in writing by publisher. All rights reserved. Opinions expressed by contributors do not necessarily represent the views of the Ice Sports Industry, the pub- lisher or the advertisers. Submissions of manuscripts, materials, photographs, and artwork are made at mailer’s risk and must include self-addressed envelope with sufficient postage for return. No responsibility will be assumed for unsolicited materials. ISI reserves the right to edit material submitted for content and space consideration.


8 Leadership Message ISI President Rob McBride


10 Importance of Maintaining Your Subfloor Heating


System Kevin McCormack


14 Medical Emergencies: Be Prepared!


18 Tips for Building a Strong Service Team


Doug Woog Arena 6 10


Importance of Maintaining Your Subfloor Heating System


21 Doug Woog Arena


26 iAIM Report Eileen Viglione


29 Coaches’ Corner


31 District & Association Updates


36 Calendar 37 Judge Certifications 38 SnapShot


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