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ISI UNIVERSITY


ISI University Makes a Splash in Falmouth! I


SI UNIVERSITY (FORMERLY known as iAIM) made its mark at the 2017 North East Ice Skating Managers


Association Annual Spring Conference and Trade Show, April 23-26 at Sea Crest Beach Hotel in Falmouth, Mass.


Almost 20 industry professionals


participated in the program’s Certificate of Arena Operations (CAO) course - part two, over a three-day period. Te course is designed to help rink operators tend to their facility’s daily needs as well as manage special projects.


Topics included emergency prepare-


dness, energy management, computer use, budgeting & finance, custodial & house- keeping, risk management, customer


26 SUMMER 2 017


service and human resources. Following successful completion of part three of the track, participants earn their CAO certification.


“Tis was a particularly rewarding


group for me to work with,” said ISI President Rob McBride, who instructed one of the classes. “Everyone was engaged and getting so much out of the course materials and presentations. I’m certain that what was learned, especially in the energy management and technology classes, will have an immediate and significant impact on the students and their arenas.”


Each student identified a key take- away that they will implement over the


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