Tis commentary’s desired outcome is to stimulate and encourage you to begin the journey to cure the Central Issue in HOA Land:


Te woeful lack of leadership skills and the failure to achieve Organizational Health


 HO 


and talented volunteers and professionals who labor so hard to make things work? Te evidence is compelling and overwhelming.


H


Despite all the improvement in the “Smart Skills”, the issue and


20 


ow do I have the gall to dismiss all the hard working


challenge in HOA land today in my opinion is the same as it was 40 plus years ago - systemic organizational dysfunction. (Systemic does not mean universal and dysfunction has a spectrum ranging from chaos to relative calm.)


Yes. Over the last forty years progress has been made on the


A


“Smart Skills.” Compliance technology, accounting systems, banking processes, member communication tools, and other service delivery tools have improved. All the service providers have deepened their body of knowledge and enhanced their delivery techniques. On the other hand, if we are so smart, why does


this organizational dysfunction persist?


Collectively, I call these five conditions the Critical Suc- cess Factors (CSFs) in the Common Interest Devel- opment world. Cure these performance and expecta- tion gaps and Organizational Health becomes possible.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32