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Online Courses Residential Online Courses:


PSCC Pool & Spa Construction The PSCC Pool & Spa Construction Course is for novice and experienced pool builders, as wells as designers who need to know more about pool and spa construction. This course takes you through the PHTA Builders Manual and gives


you what you need to know to conform to industry standards. The course covers all types of pool and spa water feature construction, and reviews the construction process in detail from design to pool and spa start-up. Manual and Workbook Included


Member Price: $599 Nonmember Price: $749 Member Price: $49 each module Nonmember Price: $99 each module CRP Certified Pool & Spa Retail ProfessionalSM 101


This 8-hour self-paced-course for retail associates, introduces the core principles of a pool and spa operations and best practices for customer service. The topics covered include types of pool finished, pool & spa circulation systems, basic water


chemistry, safety at a retail environment, customer service and sales, retail housekeeping, and others topics that will prepare your retail team to be more efficient and effective and to increase your bottom line. You and your staff will walk away with a toolkit that can be immediately used and implemented to run a successful swimming pool and spa business.


Member Price: $155 Nonmember Price: $225 CRP Certified Pool & Spa Retail ProfessionalSM


201


The CRP 201 course is the first online course with a focus on the retail segment of the industry, that allows staff to learn the basics of managing a retail store. It is designed to facilitate the preparation and advancement of the retail business. The course contains six modules covering the following


topics: Operation and Inventor Human Resources (HR) Communication and Leadership Skills Marketing and Merchandising Sales techniques and customer service Financial management. After completing the course students will be able to: Identify the aspects of inventory, storage, and purchasing Know the value of CRM Software Explain hiring procedures, employee coaching, and discipline Describe human resource regulations regarding workmen’s compensation, workplace harassment Describe the importance of an online presence and social media and how to access marketing channels Describe basic accounting procedures, payment methods finance options, pricing and margins.


Member Price: $199 Nonmember Price: $299


CST Certified Pool & Spa Service TechnicianSM After completing this course the student will be able to explain common problems with pool finishes and how to repair them; keep pools running more efficiently with a better understanding of circulation, filtration, hydraulics and electricity;


grow your practical knowledge and gain troubleshooting skills and resources; and distinguish yourself as an experienced and knowledgeable service technician. Manual and Workbook Included


Member Price: $549 Nonmember Price: $699 Member Price: $49 each module Nonmember Price: $99 each module


PHTA.org • Pool & Hot Tub Alliance • 703.838.0083


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EDUCATION


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