7:30 am Registration & Exhibit Hall Opens

8:00 am Espresso Cart Sponsored by McLeod Construction and Superior Cleaning & Restoration

8:30 – 9:45 am Concurrent Sessions:

1A When the Phone Rings at Midnight: Opportunities and Pitfalls for Responding to Middle-of-the-Night Repair and Emergency Calls

Presented by Dean Martin, Barker Martin P.S., Sean Hughes, RW Anderson & Lisa Ford, Superior Cleaning & Restoration

When the phone rings at midnight, who do you want to answer the call? The response timing and action taken at such moments can limit or extend the damage caused by the urgent matter at hand. Whether it is a broken pipe with water gushing everywhere, a tree falling in a windstorm or a power outage caused by utility workers, the first few decisions can make or break the effectiveness of the response. Key elements will be discussed including, what types of qualities to look for in a vendor, which vendors to include, and of course, the legal implications of action—or inaction—taken when that midnight call comes to your phone.

1B Basic Collections Concepts for Community Associations Presented by Dainen Penta & Bennett Taylor, Leahy McLean Fjelstad

Why do owners fall behind? What can associations do? Even though the real estate market gets better every day, unpaid assessments are a constant for community associations, whether good times or bad. This session will provide an overview of collections concepts and discuss key strategies for making collections decisions, followed by a Q&A session.

1C Diversity - Beneath the Skin Presented by Paul Grucza, CMCA®

The CWD Group, Inc., AAMC®

Almost everything we do involves collaborating with diverse people. In every organization there are people who do not communicate well, refuse others, and are oblivious to their attitudes and behaviors. Every success story is a team of people pursuing shared goals. We are all faced with the challenge of individual contributions while simultaneously working effectively with diverse members to gain collaborative buy in. During this interactive and practical presentation you will acquire power to transform diverse individuals into highly performing teams. You will learn strategies for using intense situations and persistent challenges to boost collaboration and productivity.

1D Building Community – Getting Homeowners Involved Presented by Craig Huntington, Alliance Association Financial Services, Inc.

Do the real estate agents in your area say good things when they are asked about your association? For that matter, do the homeowners in your association say good things about your association? This session will focus on the idea that the number one job of a board of directors is to Maintain, Protect and Enhance the Value of the Association. We all know that perception is reality and what people think of your association effects the value of your units.

9:45 – 11:15 am Exhibit Hall and Refreshment Break Refreshments Sponsored by Morris Management, Inc., AAMC & PRIME

, AMS® , PCAM® ,

11:15 am – 12:30 pm Concurrent Sessions:

2A Five Things to Remember, Five Things to Forget When Leading an Association: Common Association Problems . . . And How to Prevent Them!

Presented by Bob Goff & Danny DeWalt, Goff & DeWalt, LLP

Knowing the challenges your association will face is half the battle—the other half is knowing how to overcome these challenges. This presentation will identify some of the most common challenges community associations will likely face along with helpful and practical resources to properly and effectively address and resolve these problems and, even better, how to avoid the problems in the first place.

2B Enforceable Enforcement Actions: Should We? Shouldn’t We? Consistency and Reliable Results - Tools & Methods for Enforcing Governing Document Terms & Conditions

Presented by Jo Flannery, Ryan, Swanson & Cleveland, PLLC, Jeff Kirkman, Professional Community Association Mgmt., Inc. and Sandi MacCalla, CMCA® PCAM®

, The Management Trust – CDC, AAMC® This session is a presentation of essential and specific tools and

processes for enforcement issues for both homeowners and condominium association boards and community association managers. Included in the seminar are frameworks for the enforcement process from the complaint through successful resolution, and the legal obligations and authority for enforcement.

2C Budgets & Reserve Contributions

Presented by Ken Harer, RS, CCAL, Condominium Law Group, PLLC and Cathy Kuhn, CPA, Cagianut & Co., CPAs

As a board member or community association manager, you’re managing a multi-million dollar corporation that happens to be called a condominium association or HOA. You’ll learn about balance sheets and income statements, cash vs. accrual along with reserve contributions for your association.

2D Your Building Needs Repairs But Your Finances are Insufficient How to Keep Moving Forward

Presented by Kris Draper, Morrison Hershfield

Today’s challenging financial circumstances, combined with reduced litigation settlements values, are creating conditions where building repairs are being put on hold. Ignoring your building’s needs will not make them go away—but there are options! In this presentation, we explore methods, ideas and plans that have worked for other associations to keep their rehabilitation and repair projects moving forward. We’ll explain how to prioritize your repairs, options for phasing projects and the impact that good, consistent maintenance can have on reducing your costs.

12:30 – 2:15 pm Networking Luncheon Sponsored by Amento Group Keynote Presentation by Eric Boles, The Game Changers

Eric Boles is president of The Game Changers Inc., a training and development company dedicated to maximizing the human asset. Prior to becoming an authority on high performance, Eric learned many principles of team dynamics and leadership from his experience playing in the National Football League (NFL). While in the NFL, he had the privilege of being coached and mentored by some of the finest coaches and players in the game.

,