Uplevel Your Practice


Kim Klapp Friday: 8:00-10:00am, 10:30am-12:00pm


Breakout Room Kim Klapp will present a high-intensity session for CAs to help them become empowered to make a difference in your practice and community. Your team will learn the most up-to- date strategies for getting more of what you want in your office: referrals, retention, collections and compliance. This program will help your CAs improve the flow of both patients and money into your practice for above-down, inside-out practice growth.


The success systems that Kim teaches will help your CAs attract more new patients, connect better to your existing patients and provide exceptional service. Your team will be excited about helping to build your practice, rather than viewing it as more work, getting overwhelmed by change, and becoming stressed out. Join Kim to find out the fun way to reach higher levels of excellence. Topics include: mindset, communication strategies, new patient experience, font desk systems, and more!


4 CEs


While managing First Choice Chiropractic since 1995, Kim Klapp has spoken for many chiropractic universities, colleges, companies and associations. An author and coach, she founded Assistants for Chiropractic Excellence (A.C.E.) in 2000 which provides quality CA coaching and training via monthly online courses. Kim Klapp teaches chiropractic teams the most up-to-date techniques and


communication strategies for generating more referrals, collections and patient compliance.


CPR Training & Certification for Chiropractors and Clinic Staff


Lt. Thaddeus “Zeb” Mercer, SFD (ret.) Friday: 1:00-4:00pm, 4:30-5:00pm


Breakout Room


This course teaches healthcare professionals the essentials of Cardiopulmonary Resuscitation and emergency use of Automated External Defibrillators. Participants will learn the latest standards for assessment, scene management, chest compressions, rescue breathing, and more. All attendees will earn a two-year American Heart Association CPR certification.


4.5 CEs


Thaddeus “Zeb” Mercer is a 31-year veteran of the Seattle Fire Department. He received his Bachelor’s degree in Nursing from the University of Washington in 1980. His service for the city as a firefighter began in October of 1980 and he served as a firefighter-paramedic from 1985 to 1993. In that year he was promoted to lieutenant, assigned to the training division and tasked with the training and certification of approximately 800 EMTs.


During his tenure, he became a certified “Senior EMT” instructor. His last duty assignment was as a medical services officer Lieutenant Paramedic supervising 20 paramedics in the field. Although now retired from the fire service, Lt. Mercer brings with him a vast knowledge base of practical experience, knowledge, and skill to his instruction. He is a dynamic instructor who is in high demand across the country, as well as a longtime supporter of chiropractic.


Beyond the Adjustment: Becoming the PI Doctor Attorneys Trust and Patients Need


Brian Chan, DC Sponsored by Coast Injury Medicine


Saturday: 8:00-9:30am


General Session Room Drawing from decades of experience as a practicing chiropractor, accident reconstructionist, IME doctor, and expert witness—and joined by a panel of seasoned personal injury attorneys—this session delivers courtroom-tested strategies to elevate your PI practice. Learn what attorneys, juries, and patients truly value, and walk away with practical tools you can implement on Monday to improve patient care, documentation, and case outcomes.


1.5 CEs


Dr. Brian Chan has been a licensed chiropractor in Washington State since 2003. He is also an accident reconstructionist, injury causation expert, and event data recorder analyst, and has been qualified as an expert witness in five counties. A highly sought-after expert witness, he has testified in over 40 trials and arbitrations and has performed hundreds of IMEs and records reviews. In 2020, Dr. Chan co-founded Coast Injury Medicine,


an interventional pain practice focused on providing specialty medical care to patients involved in motor vehicle collisions. In 2024, he co-founded Coast Imaging, a medical imaging center that provides MRIs for injured patients. His role at both Coast Injury Medicine and Coast Imaging includes clinic administration, developing provider relationships,


and driving strategic growth. Scoliosis Red Flags


Justin Favreau, DC Sponsored by ScoliCare Saturday: 9:30-11:30am


General Session Room


This session explores common misconceptions and important facts regarding the treatment and management of scoliosis. Through theoretical information and a range of case studies, this course will delve into topics including: chiropractic management of scoliosis, identification and


prevalence of


different forms of scoliosis, development of spinal deformity in scoliosis and appropriate non-surgical management and treatment of the condition.


2 CEs


Dr. Favreau brings over 20 years of experience in pro- viding evidence-based, holistic health solutions to his patients and colleagues. He is passionate about helping people achieve optimal health and wellness through natu- ral methods. His expertise includes scoliosis and spinal deformity management, Chiropractic BioPhysics, spinal rehabilitation, and holistic healing. He also has a strong background in chiropractic, nutrition, and physiotherapy,


with several advanced certifications. Dr. Favreau is committed to delivering safe, effective, and personalized care to his patients, and strives to be a community resource for integrative health and wellness.


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