Members of our Community Manager Emerging Leaders & Mentorship Program. (l to r): Flint Faulkner, CMCA, AMS, PCAM of Action Property Management, Inc., AAMC; Jamie Gould, CMCA, AMS of HOA Management Consultant; Pam Winslow, AMS, PCAM, RS of SmartProperty Inc.; Kara Foley, CMCA, AMS, PCAM of Seabreeze Management Company, Inc., AAMC; Julie Carter, CMCA, AMS, PCAM of Lake Forest Community Association; Michael Hadder of Keystone, AAMC and Susan Janowicz, CMCA, AMS, PCAM of East Lake Village Community Association.


Improve Community Engagement


Specifi c: Increase attendance at HOA meetings by engaging homeowners through newsletters, social media, and personal outreach.


Measurable: Achieve a 25% increase in meeting attendance within the next six months.


Achievable: Utilize existing communication channels and volunteer efforts to promote meetings.


Relevant: Higher attendance will lead to more informed decisions and greater community involvement.


Time-bound: Implement this strategy and reach the attendance goal by the end of the current fi scal year.


These SMART goals help a board of directors focus on clear and measurable objectives that align with the community’s needs and priorities, ensuring progress and accountability.


FAST Goals


FAST goals focus on ambition and alignment, encouraging frequent reassessment and transparency. This method is particularly useful in dynamic environments where agility is key.


F (Frequently Discussed): Goals should be regularly reviewed and discussed to ensure they remain relevant, and progress is tracked.


A (Ambitious): Goals should be challenging, pushing individuals or teams beyond their comfort zones to achieve signifi cant outcomes.


S (Specifi c): Like SMART, FAST goals should also be specifi c, providing clear direction and focus.


T (Time-Bound): Goals should have a clear deadline or timeline to create urgency and ensure timely progress.


The following is an example of a FAST goal tailored for a business partner servicing an HOA:


www.caioc.org 11


Improve Vendor Response Times


Frequently Discussed: Hold weekly check-ins with the HOA representative to review response times and address any delays.


Ambitious: Reduce vendor response times to service requests from 48 hours to 24 hours within the next three months.


Specifi c: Focus on key services such as maintenance, landscaping, and emergency repairs.


Time-Bound: Achieve the response time reduction by the end of the next quarter, with progress reviewed every week. Key Differences and When to Use Each:


SMART Goals: Best suited for stable environments where clear, detailed planning is possible. This method is ideal for long-term objectives where precision and achievability are critical.


FAST Goals: More effective in dynamic environments requiring agility, frequent feedback, and ambitious thinking. FAST is often used in innovative companies or teams where continuous improvement and transparency are vital.


Each has its unique approach and is used depending on the context and desired outcomes.


It’s important to remember that goals aren’t set in stone. They should be reviewed and assessed regularly, and adjustments may be needed depending on the situation—and that’s perfectly fi ne!


It’s not too late to start your goal planning for yourself, business or community!


—If you would like more information about participating as a mentor or mentee on the Manager or Business Partner Emerging Leaders & Mentorship Committees, please contact Denise Kennedy at executivedirector@caioc.org.


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