O IIG I N HA O OD S CAIN F LVN N A O R CNO ASOITO


Managers: What Do They DO?


What DON’T They Do? — By Vanessa Tilberg, CMCA, AMS, PCAM of Trestle Community Management — O


ne of my favorite movies growing up was Office Space. As an adult, I am a big fan of The Office. I guess you could say


I was destined to sit behind a keyboard, struggle with my fair share of copiers, and drink too much coffee. I think nearly all community association managers have run into that very Office Space- esque scenario—“What would you say ya do here?” Now I am not implying that managers do not work hard nor that they do not have clearly defined expectations and responsibilities. What I am saying, is that many people do not fully understand their duties.


Most managers have had to explain the difference between property management and community association management more than once, and may have struggled to draw a clear distinction for those outside of the industry. While I no longer manage associations,


my own mother is convinced that I do “something with buildings, like apartment leasing.” For the record, I have never been a leasing agent, nor have I ever worked with apartments. But enough about me and my love for office- themed media, let’s try to clarify, shall we?


While I no longer manage associations, my own mother is convinced that I do “something with buildings, like apartment leasing.”


What Do Association Managers Do?


Starting with the basics, community association managers manage just that—community associations which may also be known as Common Interest Ownership Associations. At its most fundamental level, an association is simply a shared ownership arrangement. Each homeowner within the community is part of the association and therefore responsible for pooling resources, through


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