significant value added for residents and concierge teams. The most common package technologies used are package lockers, smart package rooms, or ideally, a hybrid of both.


The most common package technologies used are package lockers, smart package rooms, or ideally, a hybrid of both.


For properties that cannot retrofit their existing footprint to add package lockers or expand their miniscule standard package rooms, concierge teams find various solutions such as contracting with package delivery services or hiring a dedicated team member for package management and unit delivery. More package reception technology translates to less concierge team interaction with packages and more


Incoming Package Averages Packages /Day 30


Building A 100 Units* Smart Package Rm


Building B 136 Units 62 lockers & Standard Package Rm


Building C 200 Units** 222 lockers & Smart Package Rm


31 73


let alone a refrigerator for perishables. The cost to the community is a loss in time for hospitality services offered by the concierge team due to the number of hours spent on package tracking and management.


Level 2: Package Lockers + Standard Package Room


Majority of packages are labeled, sorted, and tracked by locker software, leaving only overflow or oversized packages as a responsibility for the concierge team. Package tracking is split between two types of software. Residents may be confused about pickup location, especially if the lockers and package room are not adjacent. This arrangement typically eliminates the need for unit delivery or finding various rooms to stash overflow packages because the lockers can store most packages while the oversized packages can be stored in the package room. Majority of liability shifted from the concierge team onto the couriers and residents.


Month 900 920


2,200


time focusing on hospitality services or rule compliance. For buildings searching for solutions, the following is a ranking of system effectiveness based upon experience and concierge team feedback.


Level 1: Standard Package Room


Concierge team labels, sorts, and tracks every package. Resident notification is usually enabled through tracking software. Concierge will spend a lot of time either shuttling packages to and from scavenged “overflow rooms” or delivering packages directly to unit doors. Almost all liability for lost packages falls on the concierge team. There is usually a limited amount of space for daily package volume,


Year


10,800 11,040 26,400


December 1,000 1,064 2,600


*Building totals 200 units but is 50% occupied. **Building totals 343 units but is 60% occupied.


Majority of liability shifted from the concierge team onto the package couriers and residents.


Lockers increase protection against package theft. With most packages shifted to the lockers, there may be room in the package room for a refrigerator to store perishables. The average monthly cost for a package locker system is $310/month. The benefit is less staff time spent on package management.


Continued On Page 16  wscai.org 15


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