During an employee interview, I
discovered that staff was frustrated when they had to find a supervisor to help a guest with an immediate issue. I was able to empower them with the word, “YES!” If a popcorn or drink has been spilled, they can replace it for the guest. Tey can also replace lost video game tokens. I encourage them to help customers. Most recently, I have seen my staff walk customers to their destination and not just point them in a general direction. It seems that I have created competition on who can give the best service — building loyal customers!
Employee Recognition
How about starting an employee rewards program for your part-time staff? You can give rewards points for creative ideas for either profit building or customer service suggestions. Points can also be given for great service, perfect attendance, upselling customers and even for taking on a sick co-worker’s shift.
Prizes don’t have to be expensive.
Everyone loves free stuff! How many pens did you grab at the ISI trade show that you‘ll never use? Other gift ideas to consider:
• New staff shirt • Special nametag
• Company logo attire (hat, beanie, shirt, sweatshirt, etc.)
• Backpack • Mug • Special lanyard
• Gift cards, movie tickets or bowling passes
• Employee-of-the-month badge • Employee-of-the-month plaque You must get your staff, from the
top down, to embrace the employee recognition program. Be sure to run it only during your facility’s peak times. Other ideas to consider: Staff is encouraged to
Bill Dobbs, general manager of South Suburban Family Sports Center in Centennial, Colo., presented on “How to Motivate Your
Part-Time Staff” at the ISI Conference & Trade Show in June. A founding member of the Rocky Mountain Rink Association, he began working in the ice business in 1990 and has 23-plus years’ experience in arena operations.
nominate peers for rewards points and a supervisor must approve the nomination. Points are awarded to staff going above and beyond their scope of work, and badges expire after a certain timeframe.
At the end of the day, employees want
to feel appreciated, empowered, trusted and challenged.
When you want to have the best rink, let’s talk . You go first.
Becker Arena Products didn’t get to be such a trusted partner by accident. Our expert rink consultants learned long ago that our customers set the tone of every conversation. And with that in mind, the Becker Team follows a consistent, four-step approach when we work with you.
720 Innovation Drive Shakopee, MN 55379
FAL L 2 018
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