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PRESIDENT’S MESSAGE


How NARSA/IDEA Connects Fathers & Sons


EVER SINCE I CAN REMEMBER, NARSA has always been a ubiquitous presence in my life. My father Luis Duran joined in the 80s as a shop owner, and I can remember the red and blue membership certificates that he proudly displayed in the office at his New Jersey shop. Once a year, I would wait as he returned from a trip to a NARSA convention with loads of cool hats, pens, and various give-aways from the show. As an 8-year-old child, I didn’t quite understand what he was doing on these trips or what NARSA exactly was, but it was obvious that it was important to my father and to the business.


As a teenager, I was excited when my father first brought me along to a NARSA event in Florida. While I don’t remember much about the event, I do remember my dad introducing me to one of his NARSA friends. His name was Rafael Taveras Sr., and he had a radiator factory in the Dominican Republic. My dad had recently started a radiator factory in Puerto Rico without much experience in


manufacturing. I continue proudly in my father’s footsteps with this “Ready, Fire, Aim” business philosophy! NARSA quickly became his primary networking platform to learn from others who were doing similar things. My father and Rafael would share technical information as well as tips on where to source products or handle human resources challenges. They visited each other’s facilities on several occasions over the years to exchange ideas and best practices.


Another member of my father’s “Latin America Radiator Factory group” that he met at NARSA events was a gentleman by the name of Luis Ossa. Luis had a factory in Panama and was an engineer trained at the University of Texas. Bringing an engineer’s perspective and knowledge to the group, he was instrumental in sharing know-how and skills. Many of the processes that we still use today in Cooling Systems Caribe came from the technical advice of Luis Ossa. Luis generously shared his time and know-how and even let us send our technicians to


By Bobby Duran NARSA President / 2020–2022 bobby@cscradiator.com


Panama for some on the job training. The results of Luis’s training and influence can still be seen in our products today.


While many of these exchanges of knowledge happened 30 years ago, all of our businesses continue to reap the benefits of these relationships forged through the connections made at NARSA. These stories are in no way unique in our organization. It is after all what we are all about. However,


Rafael Taveras, Alejandro Ossa, and Bobby Duran at Cooling Systems Caribe in Aibonito, PR.


2 | THE COOLING JOURNAL | November/December 2021


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