From Goldilocks... By Zach Kerns STADIUMS:
LESSONS IN SAFETY & SECURITY
I will start this article with a disclaimer that I have a toddler and am probably more immersed in fairy tales than most, so this probably drove my line of thinking. However, I will say that as I was thinking of what to write on this topic, I felt there was a great analogy that we could pull from this story. I won’t belabor the background as most of us are probably familiar,
and proceeds to eat their porridge, sit in their chairs, and sleep in their “just right.” story … our venues’ safety and security lies in the need for it to be “just another venue is doing. Please don’t get me wrong, there are many - nitely need to learn from each other, but we don’t need to implement something simply because someone else is doing it.
All options were weighed. For simplicity’s sake in the story, the third option was the one chosen able to make an informed decision until she tried each one. Similarly, we need to weigh the issues and choices and come to an educated the tools at hand to evaluate the options. Modeling software, tabletop exercises, and the perspectives of the stakeholders we have with us are invaluable ways to come to a great decision on what direction to take. Always remember, we aren’t in this alone. While we shouldn’t imple- ment solely because someone else has, we can stand on their previous experiences and learn from them.
Goldilocks chose the middle ground. extremes. As she samples the beds, one is too soft and one is too hard. So, the one that is “just right” falls in the middle. We should consid- er the same as we develop our plan for safety and security. We have to make sure we keep everyone safe, but we have to weigh the costs. These may be monetary costs or they may be the customer experience. As I stated in the beginning, there are baselines that we cannot give in on, but we all agree that we don’t want our venues to have the same connotation of the airport TSA line if we can avoid it.
Each item was right for the bear for which it was intended. both too hard and too soft. Why do the bears have these if they aren’t - - ed that the protocols we have from one day to the next is the same. We
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have to remember that each day presents its own challenges that will shape how we need to react.
A decision was made. Lastly, she made a decision and stuck with it. The story doesn’t go herself, stressed over whether she made the right decision, and always wondered what could have been.” No, she found the one that was “just right” and ate the porridge, sat in the chair, and slept in the bed.
Too many times we spend too much time in the past. Or we become paralyzed with too many options. Did we decide on the right magne- compared between these options? I want to be clear; I am in no way advocating that we all shouldn’t be in a continuous loop of improve- ment, much to the contrary. I am suggesting we should be forward focused. These improvements are because we are moving forward, not because we cannot release ourselves to trust our decisions. go forth and do likewise in our venues. FM
Zach Kerns is assistant general manager of KSU Sports + Entertainment Park, Fifth Third Bank Stadium at Kennesaw State University in Kennesaw, Georgia.
Photo credit CC sammydavisdog
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