Willie Scott applies elbow grease to polishing globes outside Wortham Center. Photo provided by Houston First.
he added. “We want them to talk [positively] about us after they leave.” - tional Quilt Market and Festival, as an illustration. “Quilts has been coming here every year since we opened the build-
ing, but they never ask us if we’re performing proper maintenance. performance we give our customers.” Osterhout strongly recommended that facility managers know their equipment inside and out. “We do a thermographic inspection of all our systems to identify potential hot spots,” he said. “This kind of life cycle analysis drives our budget. For example, we just replaced our original chillers this year. We were able to get 29 years out of them and they’re rated for 20. “With all these systems, there’s a break-even point after which you get a big return on investment. You have to understand the life of your
equipment.” Another equipment tip is to obtain, if you haven’t already done so,
variable speed drives on air handlers, water pumps, and boilers to dial down the energy load during non-peak periods. sell you something. But don’t buy a costly piece of equipment from
Cleanliness Part of the Ticket Price Like Osterhout, Mario Ariza has been cleaning things up in Hous-
ton’s Theater District for decades, and he, too, takes a decidedly pro- active role to keeping his facilities pristine.
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