Daily dedication to TLC produces ageless venues. By Pete Radowick
To the world outside of facility management, there’s nothing at all sexy about routine maintenance. But to those who operate within the realm of venue operations, the
fruit that comes from providing tender loving care to your buildings is a beautiful thing, man. In Houston, they’re throwing around a lot of round numbers these
days where its convention and performing arts venues are concerned. addition of a new grand façade, creation of a pedestrian plaza, devel- room Marriott Marquis on December 26. Collectively, the campus is being called Avenida Houston, a nod to the street name on which the Meanwhile, on the other edge of downtown Houston, Wortham
anniversary bash was thrown in honor of Jones Hall for the Perform- ing Arts and its 50 years in show business. That’s a lot of birthday candles.
- nicipal buildings. It also contracts with a great cake baker, but there’s neglect. They hear it all the time at Houston First: “This building is how old? No way!” Houston First management knows the secret to enjoying the fun
times, like the Super Bowl, is to take care of the basics. Consistent building management is the strict adherence to maintenance schedules and thoughtful implementation of capital equipment replacement. There’s nothing glamorous in that game plan, there’s no secret for-
mula, there’s no cutting corners. And that, in a nutshell, is the key to good facility management. Houston First is glad to share a few of its beauty secrets.
‘Clean As You Go’
30 Facility Manager Magazine
colleagues and clients – arrived Brown in 1989, two years after it opened, and has been running op- erations there ever since. (He plans to re- tire in May – someone call the cake baker!)
nd
89, r it has op- ever
s to r
someone aker!)
At nearly 2 million gross million gross
of the largest con ters in the country.
on of convention cen-
the world’s largest ocean liner, only 50 percent bigger. Inside, a seemingly nev- er-ending ribbon of sea-blue carpet runs 1,600 feet from stem to stern – that’s more
untry. It resembles est ocean liner only 50 Inside, a seemingly ne
pet runs stem to ster But being super-sized isn’t what counts
in Osterhout’s view. The appropriate execution of fundamentals is
“No matter what kind of facility you have, or how big it is, there are certain principles that apply universally,” Osterhout said. “First, you must practice preventative maintenance.
“Second, know the life cycles of your equipment,” he continued.
“Third, test your equipment frequently. - and a symphony hall. “We operate under the philosophy of ‘clean as you go, repair as you go’,” Osterhout said. “When people come here in 2016 on a site visit for an event taking place in 2019, they want the facility to look the same way in three years. “Maintaining your building is part of your customer’s experience,”
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