What can I help you do to help us
succeed? Te dirty word is training. How many employees roll their eyes if we ask them about training? To engage them, training needs to be immediately applicable. If we want to be successful, we have to provide the resources to make it happen. It’s those resources that allow us to get ahead of the rate of change.
“Pivot Point is defined as a place where change not only should happen but must occur in order for a plan to be successful.”
Shawn Rhodes told attendees, “If you’re not sure if training is changing something, it’s basically useless.”
Tere are only two areas where we only have to be “close:” throwing horseshoes and throwing hand grenades. I was not an athletic kid and my throwing arm was not developed for an environment requiring helmets and protective vests. In Marine Corps training, earplugs firmly placed, I could barely hear the grenade range instructor’s safety instructions on how to lob a grenade over a wall. My throw put the grenade on the top edge of the wall where it wobbled between dropping over or dropping back in. I’ll never forget the amazed look on the instructor’s face—or the relief we both felt when it dropped over the wall. If that training was like the training most companies conduct, I’d passed the minimum requirement and that’s where it would have stopped. Instead, that instructor kept me on the range until I learned how to throw a grenade accurately and effectively.
If you’re not sure if training is changing something, it’s basically useless. Te question to ask before any training session—whether it’s in a classroom, in the shop, or out in the field—is, “If I deliver this training how will our customers know?” If we can do something in training that connects our employees with our end user; if it makes an impact for the people that are using our product; we’re creating a Pivot Point. It comes from the solutions to the problems that we solve. It’s solutions that raise the bar.
TPI Turf News May/June 2019 39
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