TABLE OF CONTENTS

2015 BOARD OF DIRECTORS President

6 7 8

12 14 18 22 25 28 31 40 43 45 48 52 54 56

A Letter from CAI Leadership — Cheryl Murphy

List of Advertisers

The Giving Tree: Much More Than Just a Pretty Face — Sherm M. Fields

How To Avoid The Scarlet Letter — Mary Seego

Great Expectations: The Numbers Side of an Association Turnover — CAI staff writer

Animal Farm: The Hens Take Over! — CAI staff writer

Board of the Flies — Judee Pyrcz

Crime and Punishment: Development and Enforcement of Rules and Regulations — Scott A. Rosenlund

One Flew over the Cuckoo’s Nest: A Community Manager’s Story — Michelle Kenny

CAI Spirit of Chicago Summer Cruise 2015

A Solar Ray of Hope — Fritz Kreiss

Professional Designation Recognition

A Bruised Peach: Advice to a Board — Jory Carrick

A Tale of Two Associations: Surviving Instances Where Residential and Commercial Associations Meet — Robert Prince

Industry News

Company Spotlight: CertaPro Painters Deluxe Classified Advertising

By CAI staff writer T

Thomas C. Engblom, CMCA® PCAM®

President Elect Annette R. Byrd, CMCA®

Vice President Kerry T. Bartell, Esq.

Treasurer Cathy Ryan, CMCA®

Secretary John Thew

Directors

Mark Chmura Anthony Dister Cindy Fitts, CIRMS® Mindy Maggio Sheila Malchiodi

Carol A. Marcou, CMCA®

Asa Sherwood, CMCA® Jessica Towles, CMCA®

, AMS® , AMS®

Chapter Executive Director Cheryl Murphy

Assistant Director and Office Manager Diana Lane

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